Activate Spaces

Configure Spaces so that Admins in your organization can start using Spaces, and its new look and feel and more robust functionalities

Requirements

• SysAdmin role

• Spaces Service Desk license

Spaces Hybrid Mode

Spaces Hybrid Mode provides the option to switch from Spaces to Classic (and back), based on the Admins' needs and use case.

Spaces Hybrid Mode is available in three use cases:

• Opening a Classic Queue overlay over the Spaces Queue

• Opening a Classic Ticket View overlay over a Spaces Ticket

• Switching the Service Desk from Spaces to Classic, or vice versa

This document guides SysAdmins through the process of enabling Spaces in SysAid, in order to:

• Activate Spaces across the organization

• Enable the Switch to Classic/Switch to Spaces (Hybrid Mode) functionality

• Set Spaces as the Default UI

Activate Spaces

SysAdmins can activate Spaces in their organization by turning on the Active toggle on the Activate Spaces page.

To activate Spaces, do the following:

1. Go to Settings > Activate Spaces

2. Turn on the Active toggle (under SysAid Admin)

3. Click Save and take me to Spaces

The Save button provides the option to Save the Activation, yet remain in the Classic UI.

Enable Switching

Admin access to the Spaces UI requires the SysAdmin to enable Spaces Hybrid Mode (switching between Spaces and Classic).

Enabling Spaces Hybrid Mode grants all Admins the capability to switch from Spaces UI to Classic, at their prerogative.

To enable Spaces Hybrid Mode for all Admins:

1. Select the relevant toggle (Enable switching/Disable switching)

2. Click Save and take me to Spaces

Set as the Default UI

SysAdmins can choose to set Spaces (or Classic) as the Default UI for all Admins.

The Default UI Setting doesn’t impact whether or not Admins can switch between Spaces UI and Classic.

To define the Default UI for all Admins:

1. Select the relevant button for each option (Default UI dropdown, “Set All Admins to Spaces” button)

2. Click Save

Switch to Spaces from the Admin Portal

Once Spaces is enabled, SysAdmins & Admins can switch to Spaces directly from the Admin Portal by clicking the blue “Click here to Switch to Spaces” link