This page is used to open a service record after receiving a phone call. The functionality is similar to the main SR form, but this page offers a simplified layout that makes opening a service record faster and simpler.
Fill out all the relevant fields on this page and click OK/Apply
to create your new service record.
You can choose which fields appear on this page using the design form icon 
on the upper menu bar. Go here for more information about customizing forms.