Patch Management settings allow you to configure default settings for SysAid Patch Management. You can access them by going to Settings > Setup & Monitoring > Asset Management > Patch Management Settings.
Automatically assign computers to Patch Management Policies
SysAid can automatically assign newly created assets to the appropriate Patch Management policies. This is done using filters.
To create a new asset assignment filter:
Click the 3-dots. This opens the Expression Builder.
Create a filter that selects the appropriate assets for the desired policy. When you are finished, click Create Filter. This adds your filter and closes the Expression Builder.
In the Policy column, select the default policy for the assets specified in the filter.
Click Add to save the filter.
Please note:
You cannot edit existing filters. To change a filter, you must delete and recreate it.
Other settings
Default template for Patch approval process: This is the Change template to be used for patches that are approved through Change Management.
Default method for Patch approval process: For patches that are approved through Change Management, select the default change approval method:
One SR for each selected patch
One SR for each enclosed asset
Single SR for all selected patches
Separate SR for each patch for each asset
For more information about approving patches through Change Management, see the Guide to Patch Management.
Create Incident for failed patches using template. If this box is checked, SysAid creates a new Incident service record for every time a patch installation fails on an asset. From the drop-down list, you can specify a default Incident template to be used for this purpose. SysAid also provides an out-of-the-box template with the necessary Groovy code that parses the failed patch for details.
Allow agents to download patches from the internet when server/RDS is not available. By default, if the RDS or SysAid server is down, the agent downloads relevant patches directly from the internet. This operation can greatly increase your internet bandwidth consumption. If you want to prevent this behavior, clear this check box and SysAid will continue to retry downloading the Patches via the RDS.
Reboot method after patch deployment
In general, a system reboot is needed upon completion of each patch deployment job. These settings in this section enable you to set the reboot method for assets not assigned to a specific policy or for manual deployment jobs. Note that the computer is not rebooted after each applied patch, but rather after the last patch in the job is deployed.
For instructions on how to set the reboot method for a Patch Management policy, see Edit a Patch Management Policy.
Let the user decide: If a user is logged in, a pop-up window informs the user that new software updates have been installed and the computer must be restarted. The user can select from the following options: "Restart now", "Remind me in" (minutes), "Restart at" (a particular time), or "Don't bother me again".
If no user is logged in, the computer restarts immediately.
Don't reboot: SysAid does not automatically reboot this computer. Patches that require a restart to take effect are installed pending a manual reboot.
Immediately after deployment: As soon as the patch deployment job is complete, the system reboots. If there is a logged-in user and the option "Show notification X minutes before rebooting" is enabled, the user receives a pop-up notification that the computer will reboot so that there will be time to save all work and close open applications.
Between X and Y: The computer automatically reboots as early as possible within the selected timeframe. If there is a logged-in user and the option "Show notification X minutes before rebooting" is enabled, the user receives a pop-up notification that the computer will reboot so that there will be time to save all work and close open applications.
Display the following message X minutes before rebooting. If this option is enabled and the reboot method is set to either "Immediately after deployment" or "Between X and Y", then end users receive a warning X minutes before their computers are rebooted. This gives the users time to save all work and close open applications. If this option is disabled, users' computers are rebooted without warning.