Custom Fields

In SysAid, an entity is defined as any item type that holds a particular type of information. Examples are service records, assets, tasks, and projects.
Each entity has its own predefined fields, such as Status for service records and Type for assets. These fields show up in the list for that entity (e.g. service record list) and in the form (e.g. SR form). 

SysAid Full Edition allows you to add your own custom fields to any supported entities. These fields will then show up for use in the relevant lists and forms.

You can also create Triggers for each Entity type; you may also create Triggers that will affect the form page for that entity. Triggers can be On Load, Before Save, and After Save. These triggers allow you to perform specific actions, such as data validation or exporting data from the form to an external database.

You can add custom fields and triggers to the following entities:

• Asset
• Service Record
• Task
• Project
• CI
• User
• Company
• Action Item

Further instructions for adding custom fields can be found here.
Further instructions for adding Triggers can be found here.