- 11 Sep 2023
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Inline Edit
- Updated on 11 Sep 2023
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Inline editing enables users with SR editing permissions to edit Service Record fields directly from the Queue. This eliminates the need to update and modify individual Service Records without opening their full page.
This document describes the Inline Editing feature and how to use it when managing your Queue.
Required Fields
Required Fields are defined in the Template Designer and indicated in the Queue in red.
The following Fields are mandatory by default, as indicated in the Template Designer.
- Category
- Title
- Description
- Urgency
Editable Fields
To edit an SR Field inline, hover over it to check if it’s editable.
Editable fields in the Queue are indicated in hover state and by a [hand icon], showing that the field is clickable (editable).
If a field isn’t editable, your cursor will display an [arrow icon] on hover, showing that the field is Read Only and can’t be edited.
Most Fields are editable by default, but their edit permissions can be modified by Super Admins in the Template Designer.
Tracking Inline Edits
All Field edits, including Inline Edits, are recorded in the Journey (Full Journey and Audit Log Modes).
When a Status or Assignee Field is edited (in-page or inline), the change is shown in Highlights mode.