Service record timers allow you to measure the amount of time a service record spends in a particular state. The two default timers, for example, measure the amount of time it takes to resolve a service record and the amount of time it takes to first respond to a service record.
For general instructions for using list pages in SysAid, see Using SysAid Lists.
To enable or edit timers
- Click and enter the information in the Timers form.