Status Settings

Configure automatic Status Updates for Incident Service Records that are linked to Request, Change, or Problem Service Records.

Requirements

• SysAdmin or Admin permissions

• Service Record Edit permissions

• Spaces Service Desk activated and enabled

Admins (with Service Record Edit permissions) can configure Automatic Status Update Rules for Incident Service Records that are linked to Request, Change, or Problem Service Records.

Related Items

Creating a Service Record Status Update Rule requires the relevant Service Records to be configured as Related Items.
To designate a Service Record as a Related Item, follow the steps here, which can be done in Spaces Hybrid Mode

How it works

Create a Status Update Rule

To create a Status Update Rule, follow these steps:

1. Choose a Service Record Status (these represent Status options for Request/Change/Problem

2. Define the Status that linked Incidents should be automatically assigned

3. If there are Status Field values to exclude, include them in this list

4. Click Add

5. Click Save