Solution Model
    • 26 May 2022
    • PDF

    Solution Model

    • PDF

    Article Summary

    This SR form field, displays links to Solution Models, in the form of Knowledge Base articles, related to the SR. This enables admins to access step-by-step solutions to resolve the SR. This field displays any article that is linked to the SR or any of the following entities related to the SR:

    • Template
    • Main CI
    • Main asset
    • Request user
    • Company
    • SLA
    • Main project
    • Main task


    Clicking on the link opens the solution model in a new window in Read Only mode.


    If there are no relevant Knowledge Base articles, this field is not displayed.