Solution Model
- 26 May 2022
- Print
- PDF
Solution Model
- Updated on 26 May 2022
- Print
- PDF
Article summary
Did you find this summary helpful?
Thank you for your feedback
This SR form field, displays links to Solution Models, in the form of Knowledge Base articles, related to the SR. This enables admins to access step-by-step solutions to resolve the SR. This field displays any article that is linked to the SR or any of the following entities related to the SR:
- Template
- Main CI
- Main asset
- Request user
- Company
- SLA
- Main project
- Main task
Clicking on the link opens the solution model in a new window in Read Only mode.
Note:
If there are no relevant Knowledge Base articles, this field is not displayed.
.png)