Solution Model

Updated on 26 May 2022
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This SR form field, displays links to Solution Models, in the form of Knowledge Base articles, related to the SR. This enables admins to access step-by-step solutions to resolve the SR. This field displays any article that is linked to the SR or any of the following entities related to the SR:

Template
Main CI
Main asset
Request user
Company
SLA
Main project
Main task

Clicking on the link opens the solution model in a new window in Read Only mode.

Note:

If there are no relevant Knowledge Base articles, this field is not displayed.

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