Solution Model
  • 26 May 2022
  • 1 Minute to read
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Solution Model

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This SR form field, displays links to Solution Models, in the form of Knowledge Base articles, related to the SR. This enables admins to access step-by-step solutions to resolve the SR. This field displays any article that is linked to the SR or any of the following entities related to the SR:

  • Template
  • Main CI
  • Main asset
  • Request user
  • Company
  • SLA
  • Main project
  • Main task

SolutionModelfilesSolutionModelSolutionModel.jpg

Clicking on the link opens the solution model in a new window in Read Only mode.

Note:

If there are no relevant Knowledge Base articles, this field is not displayed.


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