This SR form field, displays links to Solution Models, in the form of Knowledge Base articles, related to the SR. This enables admins to access step-by-step solutions to resolve the SR. This field displays any article that is linked to the SR or any of the following entities related to the SR:
- Template
- Main CI
- Main asset
- Request user
- Company
- SLA
- Main project
- Main task
Clicking on the link opens the solution model in a new window in Read Only mode.
Note:
If there are no relevant Knowledge Base articles, this field is not displayed.