SNMP Scan

Use SNMP Scan for automatic, efficient inventory management of your Assets in SysAid.

Using SNMP Scan for Network Discovery gives you the full, up-to-date picture of your devices, and adds all SNMP-enabled Assets to your Asset List.

SNMP Scan Upgrade

To upgrade your SNMP Scan, contact your Custom Success Manager

This document introduces SysAid SNMP, explaining its significance within the SysAid ecosystem, and how to benefit from SNMP for efficient Asset Management.

What is SNMP?

SNMP (Simple Network Management Protocol) is an application layer protocol used to exchange management information between network devices.

SNMP Scans collect, manage, and organize an IP networks' network-enabled devices (e.g. hardware such as printers, routers, switches, load balancers, servers, etc.).

What are OIDs?

OIDs (Object Identifiers) are unique identifiers that represent specific data points on a device, such as system uptime, CPU usage, or network traffic.

OIDs are structured as a series of numbers separated by dots, such as 1.3.6.1.2.1.1.1.

This series represents a unique identifier that specifies a particular variable or data point on a network device.

Note

SysAid may not be able to locate your device's MAC address if its adapter OIDs are not arranged in sequential order starting with 1.3.6.1.2.1.2.2.1.6.1.

What are MIBs?

MIBs (Management Information Bases) are databases (with a hierarchical tree structure) that store these OIDs and their corresponding data.

This hierarchical structure allows for organized and systematic identification of various data points, such as system uptime, CPU usage, or network traffic, on SNMP-enabled devices.

SNMP Scans in SysAid

SNMP (Simple Network Management Protocol) Scanning is one of SysAid’s four Network Discovery methods used for Asset Management.

SysAdmins run SNMP Scans to discover all SNMP-enabled devices on their Network; which are then added to their organization’s Asset List.

SNMP Scans use OIDs and MIBs to query and gather information from network devices-- which then allows for and facilitates network discovery and monitoring of device status and performance.

SNMP Scans: Compatibility Requirements

In order for a device to be considered SNMP compatible, it must be/support:

• SNMP-enabled

• Include OIDs (Object Identifiers) and MIBs

• One or more versions of SNMP (v1, v2c, v3)

• Protocol operations such as GET, GET-NEXT, SET, and TRAP, so that the SNMP manager can perform network management tasks

• If a device is enabled for SNMP v3, a password is set on that device

• The device's Community string matches the string you define in the scan

• If a device limits SNMP access according to IP address or host name, ensure that the device enables access to the RDS or the SysAid server

• At least one of the device's network adapters contains a valid MAC address on the following OID: 1.3.6.1.2.1.2.2.1.6.X.
  

How the new SNMP Scan works

What the new SNMP Scan includes

SysAid’s upgraded SNMP scan allows you to:

• Retrieve larger amounts of data automatically – per asset

• Increase asset identification accuracy

• Improve duplicate management by better identifying existing assets and avoiding duplicates

Once an SNMP Scan is initiated, SysAid begins discovering devices by running device discovery.

Requirments:

To use the new SNMP Scan, you’ll need the following:

• Reach out to our Support team and ask them to enable the feature on your account

• Your RDS version must be 24.2.30 b4 or higher

Once its discovered the relevant devices, the new SNMP will continue with the following:

Stage 1: Asset Discovery & Asset ID Generation

When an Asset is discovered, SysAid checks to see if it already exists;

If a new Asset is created, SysAid will generate a new Asset ID (that begins with “snmpw” + a unique Identifier).

Stage 2: Asset Record Population

After an Asset ID is generated, the next stage of the SNMP Scan process is:

Query OIDs from MIBs

This query process of retrieving specific pieces of information from devices using SNMP.

SysAid runs this query to queries retrieve specific pieces of information (data) about the device or network device, such as:

Once SysAid retrieves this data, it populates the Asset Fields accordingly – in real-time.

Advanced Configuration of OIDs (optional)

During this stage, you can also configure custom OIDs (optional) to retrieve specific data points that are unique to your devices.

This involves mapping the OIDs to specific fields in the Asset Form, allowing SysAid to capture and display the data in a structured manner.

If an Admin has defined/mapped existing custom OID to the same field that the SNMP Scan is updating, the custom OID’s definition takes priority over the field’s out of the box mapping.