Microsoft Intune Integration with SysAid

SysAid’s Microsoft Intune integration allows you to automatically and securely pull information from your Intune Inventory to SysAid. 

This provides centralized access to asset information; enhancing your capability to quickly service the devices in your network and improve efficiency as part of the ITSM process. 

Requirements:

SysAid Cloud

How it works

Once Intune and SysAid are connected, all the devices in Intune (workstations, smartphones) data will be imported to SysAid.

During the import process, SysAid’s system matches assets according to manufacturer and serial number:

• Newly imported assets will show “Intune” as their source and display all the information imported from Intune

• Assets that already exist in SysAid’s database will be enriched with additional information from Intune, but still have “Agent” or “WMI” as their source, to avoid asset duplication

You also have the option to create a filter so that only assets with specific parameters are imported and synced.

SysAid will run a daily scheduled sync to import new and updated data from Intune.

Please note:

• The following serial number values are treated as invalid (equivalent to missing):

  • 0

  • SystemSerialNumber

  • Default String / Defaultstring

  • To Be Filled By O.E.M.

  • None

  • Unknown

  • Not Specified

• Device names containing emoji or unsupported special characters are automatically sanitized before import to ensure database compatibility.

Duplicate device handling

When Intune contains duplicate device records with the same manufacturer and serial number (e.g., due to device re-enrollment, Autopilot reset, or reassignment without cleanup), SysAid imports the device with the most recent Last Sync Date and skips the older duplicates.

Previously imported assets from older duplicates will be updated with the correct device data as the active device appears in subsequent sync cycles.

Tip!

To reduce duplicates, it is recommended to periodically clean up stale or orphaned device records in your Microsoft Intune tenant.

Imported fields

When you import data from Intune, the integration pulls and maps the field values from Microsoft Intune to SysAid asset management as follows:

Adding the Intune add-on

To add the Intune addon to your SysAid account:

1. In SysAid, go to Connect and click Explore in the Marketplace banner.

2. Search for Microsoft Intune and click on the card.

3. Click Setup and manage. You will be redirected to the My add-ons page, where you’ll see Intune.

4. Click the gear icon.

Now, you can go ahead and connect the apps - keep your SysAid account in one tab and open a new tab to connect to your Azure portal.

Connecting Intune and SysAid

To connect Intune and SysAid, you’ll need:

1. A Tenant ID

2. A Client ID

3. A Secret key

Let’s walk you through where to find the relevant details in Azure.

1. Tenant name

1. In Azure, under Azure services, choose Microsoft Entra ID.

2. In the Overview section, copy the Tenant ID and paste it into the Tenant ID field in SysAid.

2. Client ID

1. In Azure, navigate to Manage > App Registrations.

2. Click + New Registration.

3. In the Name field, enter a name for the application, for example, "SysAid-Intune".

4. Keep the default setting and click Register.

5. Scroll down and click View API permissions.

6. Click + Add a permission > Microsoft Graph > Application permissions.

7. Add the following permissions:

   • DeviceManagementManagedDevices.Read.All

   • DeviceManagementConfiguration.Read.All

   • Device.Read.All

8. Click Grant admin consent for SysAid.
   

   9. Go to App registration and click on the newly created app.

   10. In the Overview section, copy the Application (client) ID and paste it into the Client ID field in SysAid.

3. Secret key

1. In Azure, navigate to Manage > App registration and click on the newly created app.

2. Go to Manage > Certificates & secrets.

3. Click + New client secret.

4. Add a description and choose the expiration date

5. Click Add.

6. Copy the Secret Value and paste it into the Secret Key field in SysAid.
   

7. Click Add.

8. Fill in the Filter field if you want to only import assets with specific parameters. You can view the full list of available device properties in Microsoft Ignite.
   Click on the examples below to learn how to fill in the Filter field:

   Example #1 -Loading only company-owned devices

   The input in the Filter field should look like this:

   managedDeviceOwnerType eq 'company'

   Possible value options: unknown, company, personal

   Example #2-  Loading devices with specific operating systems

   The input in the Filter field should look like this:

   operatingSystem eq 'macOS' or operatingSystem eq 'Windows'

   Possible value options: Windows, iOS, Android, macOS

9. Manage devices without vendor/serial number information checkbox:

   • Enabling the checkbox: Devices without a valid manufacturer or serial number (e.g., Android phones reporting serial as "0", VMware VMs with blank serials) will be imported using their Intune Device ID as the asset identifier. If the checkbox is enabled after the initial import, only devices that have synced with Intune since the last scheduled run will be imported. The remaining devices will be imported gradually as they sync with Intune in subsequent cycles

   • Disabling the checkbox: Previously imported devices without identifiers will be disabled in SysAid, but only as they appear in subsequent sync cycles. Devices that have not synced with Intune since the checkbox was turned off will remain active and will be disabled gradually as they sync with Intune.

10. Click Test Connection to verify that you are connected to Intune.

    Please note:

    Incorrect syntax in the Filter field may cause the test to fail. If you’ve added a filter, try removing it and running the connection test once again.

11. Turn on the integration toggle - the Intune asset data will be imported to SysAid within 24 hours.

    Run a test import:

    To quickly preview how imported device data appears in SysAid, click the Import Sample button to instantly load up to 40 devices for review.

12. Select the Scheduled run checkbox.

Now, the scheduled sync will happen once every 24 hours and ensure the asset data is up to date. You can check the last time an import ran by checking the “Last Updated” field in the Intune addon page in SysAid.

Viewing Intune asset data in SysAid

Once your Intune integration is up and running, your Intune information is integrated with SysAid asset management. Here are a few places where you can view your Intune data.

Asset list

The imported Intune devices are displayed in the asset list. In addition, the integration allows you to add Intune-specific columns to the asset list view: Intune ID and Additional Data from Intune.

You can view all the devices that came from Intune by filtering the asset list by “Source is Intune”.

Please note:

This filtering will only show newly added devices. Models and serial numbers that already exist in SysAid’s database will be enriched with additional information from Intune, but still have “Agent” or “WMI” as their source - to avoid asset duplication.

When looking at a specific asset, you’ll see a new field named Additional data from Intune, which is populated with a lot of additional information.