Connecting Twilio to The SysAid AI Agent Builder

Integrating Twilio with the SysAid AI Agent Builder enables your AI Agents to send SMS notifications, handle automated customer interactions, and streamline communication workflows directly from SysAid. Whether you want to send real-time ticket updates, notify users about system changes, or automate SMS-based responses, Twilio's robust messaging platform enhances your AI Agent's capabilities.

In this article, we’ll walk you through the process of connecting the AI Agent Builder with your Twilio account.

Setting up the connection

You’ll need to fill in 3 fields: Twilio Auth Token, Twilio Account SID, and Default phone number. Keep your SysAid account in one tab and open a new tab to connect to your Twilio account.

To connect the apps:

1. In your Twilio account, go to Phone Numbers.

2. You’ll find all the details you need under Account Info

3. In your SysAid account, go to Settings > AI Agents > AI Agent Builder.

4. Search for Twilio Messaging API Connection and select it.

5. Copy the Twilio Auth Token, Twilio Account SID, and Default phone number from Twilio and paste them into the relevant fields in the Builder.

6. Click Test.

7. Once you see the confirmation message, you can click Publish.

Your Twilio account and SysAid AI Agent Builder are now connected 🎉.

Please note:

If the test fails, please recheck the details and try again. If the issue persists, contact support.

Next steps

You can now use the Send SMS via Twilio prebuilt AI Agent or create your own AI Agent from scratch.