Connecting Perplexity to The SysAid AI Agent Builder

Integrating Perplexity with the SysAid AI Agent Builder enhances your AI Agents with advanced AI-driven search and knowledge retrieval capabilities. By connecting Perplexity, your AI Agents can access real-time, contextual information to assist users, provide accurate responses, and improve decision-making within your ITSM environment.

In this article, we’ll walk you through the process of connecting the AI Agent Builder with your Perplexity account.

Setting up the connection

You’ll need an API Key from Perplexity.

1. In your Perplexity account, go to Settings > API.

2. Scroll down to the API Keys.

3. Click +Generate and copy the newly generated key.

4. In your SysAid account, go to Settings > AI Agents > AI Agent Builder.

5. Search for Perplexity AI API Connection and select it.

6. Paste the API Key in the Perplexity AI API Key field.

7. Click Test.

8. Once you see the confirmation message, you can click Publish.

Your Perplexity account and SysAid AI Agent Builder are now connected 🎉.

Please note:

If the test fails, please recheck the details and try again. If the issue persists, contact support.

Next steps

You can now use the Web Search with Perplexity AI prebuilt AI Agent or create your own AI Agent from scratch.

The Web Search with Perplexity AI Agent uses both Perpelxity’s search guidelines and Copilot’s Guardrails as they are configured in your account.