Because each change of a given type is supposed to follow the same process as all other changes of that type, change requests are based off of templates. Sample change templates could be for system-wide software upgrades and for new employee hires.
The change templates list allows you to create and modify change templates.
Change templates list
To edit a template, click its row in the table. To add a new template, click 
. For further instructions for creating and modifying change templates, see Edit Change Template.