Audit Log

Updated on 06 Jun 2022

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The Password Services Audit Log shows you a list of all activity in Password Services. This includes both end user and administrator activity.

This information is also recorded in the main SysAid logs, viewable under Settings > Customize > Event Logs.

Activities recorded in the log include:

Event	Description
User changed his password	End User password was successfully reset
User unlocked his account	End User account was unlocked
User completed his enrollment	User filled out all of the required security questions
Incorrect password when updating security questions	User attempted to update security questions, but entered the wrong password. Changes to security questions not saved.
Failed to answer Security Questions	User exceeded the maximum number of allowable attempts to answer the security questions and was blocked from the system.
Temporary password expired	User successfully reset password but did not login before the temporary password expired.
Failed to send notification email	Reset password/unlock account successful but email was not successfully sent.
Failed to send notification SMS	Reset password/unlock account successful but SMS was not successfully sent.
Invalid entry when updating security questions	User entered invalid answers to the security questions.
AD - Failed to connect to the AD	SysAid unsuccessfully attempted to connect to Active Directory.
AD - Wrong username\password	The Active Directory username or password specified under Settings > Integration > LDAP is incorrect.
AD (LDAP settings) – user with no permission	The Active Directory username or password specified under Settings > Integration > LDAP does not have permission to change passwords.
Changes were made by the administrators	Changes were made to the module settings by an administrator.
“User self Service” permission was enabled/disabled for administrator	Permission to access the Password Services module was enabled/disabled for this administrator.
“User self Service” permission was enabled/disabled for end user	Permission to access the Password Self Service module was enabled/disabled for this end user.
End user - failed to display Domain list	SysAid was unable to load the list of domain names in step 1.
End user – username validation	The end user was not found in Active Directory.

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