- 06 Jun 2022
- 1 Minute to read
- Updated on 06 Jun 2022
- 1 Minute to read
The Password Services Audit Log shows you a list of all activity in Password Services. This includes both end user and administrator activity.
This information is also recorded in the main SysAid logs, viewable under Settings > Customize > Event Logs.
Activities recorded in the log include:
|User changed his password|
End User password was successfully reset
|User unlocked his account|
End User account was unlocked
|User completed his enrollment|
User filled out all of the required security questions
|Incorrect password when updating security questions|
User attempted to update security questions, but entered the wrong password. Changes to security questions not saved.
|Failed to answer Security Questions|
User exceeded the maximum number of allowable attempts to answer the security questions and was blocked from the system.
|Temporary password expired|
User successfully reset password but did not login before the temporary password expired.
|Failed to send notification email|
Reset password/unlock account successful but email was not successfully sent.
|Failed to send notification SMS|
Reset password/unlock account successful but SMS was not successfully sent.
|Invalid entry when updating security questions|
User entered invalid answers to the security questions.
|AD - Failed to connect to the AD|
SysAid unsuccessfully attempted to connect to Active Directory.
|AD - Wrong username\password|
The Active Directory username or password specified under Settings > Integration > LDAP is incorrect.
|AD (LDAP settings) – user with no permission|
The Active Directory username or password specified under Settings > Integration > LDAP does not have permission to change passwords.
|Changes were made by the administrators|
Changes were made to the module settings by an administrator.
|“User self Service” permission was enabled/disabled for administrator|
Permission to access the Password Services module was enabled/disabled for this administrator.
|“User self Service” permission was enabled/disabled for end user|
Permission to access the Password Self Service module was enabled/disabled for this end user.
|End user - failed to display Domain list|
SysAid was unable to load the list of domain names in step 1.
|End user – username validation|
The end user was not found in Active Directory.