23.3.40
    • 19 Oct 2023
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    23.3.40

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    Article summary

    GA - September 3, 2023

    Features and Bugs

    FR/Bug#DescriptionModule/Tool
    15218

    Creating a new "Incident" or "Request" Ticket no longer creates duplicate Tickets

    Self-Service Portal
    19398
    SysAid Default View now shows complete list of Groups in the Admins Group dropdown filter
    Reports
    31915Unpublished Knowledge Base articles can now be viewed by any admin
    Knowledge Base
    35177Updated key license for Patch Management (GFI)
    Security
    35296Agreement field can be created or edited successfully
    SLA/SLM
    35568Escalation Rules work as expected in “On initial ticket submission” Mode
    Service Desk Settings



    What's Next