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      23.3.40
      • 19 Oct 2023
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      Contents

      23.3.40

      • Updated on 19 Oct 2023
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      Article summary

      GA - September 3, 2023

      Features and Bugs

      FR/Bug#DescriptionModule/Tool
      15218

      Creating a new "Incident" or "Request" Ticket no longer creates duplicate Tickets

      		Self-Service Portal
      19398
      		SysAid Default View now shows complete list of Groups in the Admins Group dropdown filter
      		Reports
      31915Unpublished Knowledge Base articles can now be viewed by any admin
      		Knowledge Base
      35177Updated key license for Patch Management (GFI)
      		Security
      35296Agreement field can be created or edited successfully
      		SLA/SLM
      35568Escalation Rules work as expected in “On initial ticket submission” Mode
      		Service Desk Settings


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