GA - September 3, 2023
Features and Bugs
| FR/Bug# | Description | Module/Tool |
| 15218 | Creating a new "Incident" or "Request" Ticket no longer creates duplicate Tickets | Self-Service Portal |
| 19398 | SysAid Default View now shows complete list of Groups in the Admins Group dropdown filter | Reports |
| 31915 | Unpublished Knowledge Base articles can now be viewed by any admin | Knowledge Base |
| 35177 | Updated key license for Patch Management (GFI) | Security |
| 35296 | Agreement field can be created or edited successfully | SLA/SLM |
| 35568 | Escalation Rules work as expected in “On initial ticket submission” Mode | Service Desk Settings |