23.1.50
  • 02 Mar 2023
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23.1.50

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Article Summary

GA - March 5, 2023

Highlights

SysAid for Teams Supports Multiple Languages

SysAid for Teams supports multilingual navigation elements; buttons, prompts and labels.

  • French, Spanish and Portuguese are supported out of the box, with pre-installed translation files.
  • For additional languages, Admins can configure their texts independently. 
  • End users can make their own selection from the available languages in My Settings.
Note

SysAid AI capabilities (self-resolution with Knowledge Base articles) and the notification channel are not yet supported for non-English languages; Right-to-left languages are not yet supported.

Online Users History Report

It’s now much easier to view your Online Users History; Available as an OOTB report.

This new OOTB report allows Queries for ‘Online Users History’. 

Until now was only possibly through Assets > Online Users > History View.

Online Users History Report

Attachment Storage Management allows you to maximize your SysAid account’s 30 GB of File Storage; easily identify, backup, and delete your redundant attachment files according to entity, size and date.

Features and Bugs

FRDescription Module/Tool
21544

SysAid for Teams supports multilingual navigation elements; buttons, prompts and labels. French, Spanish and Portuguese are supported out of the box, with pre-installed translation files.

SysAid for Teams
15689

New OOTB report allowing queries for the Online Users History. Available under All Reports > Inventory.

Reports
15701Action items that are enabled upon ticket creation will now have their Enabled Time equal to the Submission Time of the SR.
Self-Service Portal
24983Fixed a bug that caused various Azure imported users to become disabled after performing bulk updates (using the "Import Now" option on the Add-on page),
Third-Party Integration
24262

Fixed a bug that caused errors while creating or updating KB articles that include base64 images.

Knowledge Base
19874

Using the new Power BI API, users can save BI Data in SysAid storage rather than in OneDrive.

Add-on
25372MS Teams Add-on and Azure Add-on are now available for all SysAid HelpDesk Edition licenses.
SysAid for Teams



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