22.4.60
- 07 Feb 2023
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22.4.60
- Updated on 07 Feb 2023
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GA - January 01, 2023
Highlights
Introducing the NLP KB Feature for AI Service Desk
The AI Service Desk, now with NLP, lets end users easily self-resolve issues by bringing them KB articles in their work environment. SysAid’s conversational bot turns IT service into personal service - end-users get the help they need whenever and wherever they are.
The main use cases are for when employees need a quick solution for technical issues they can solve by themselves, i.e. connect to a printer
- Bring KB to your end-users in their work environment
- Suggest curated KB articles to empower end-users to self-resolve
- Continually improve accuracy as the bot learns
New and Advanced Linux Agent for Leading Distributions
We now support RPM distribution for Linux. The new RPM agent, is an application, installed on the asset, supporting the following Linux distributions: RedHat (RHEL), Debian, and Ubuntu.
The RPM agent includes enhanced functionality: Improved inventory capabilities, monitoring, auto upgrading, controlling the agent setting remotely, and troubleshooting.
Read here for more information.
SysAid Agent Available for Windows 11
SysAid continues to deliver on its promise to support the broadest array of OS, and SysAid Windows agent now supports Windows 11 assets.
Features and Bugs
| FR/Bug# | Description | Module/Tool |
| 18573 | The AI Service Desk NLP KB is a capability of a chatbot used through Microsoft Teams, allowing end users, using Natural Language Processing (NLP) to describe in their own words an issue. The bot retrieves information relevant to the user’s report in the shape of Knowledge Base articles pre-submitted by the IT admin. The suggested articles and their relevance is changed according to the user’s ranking on whether the suggestion was relevant to their issue, basically training the AI for the accuracy of results. The main benefit is providing end users with a solution/troubleshooting replacing the need for submitting a ticket to IT. | AI Service Desk |
| 15662 | SysAid continues to deliver on its promise to support the broadest array of OS, and SysAid Windows agent now supports Win11 assets | Asset Management |
| 16381 | We now support RPM distribution for Linux. The new RPM agent, is an application, installed on the agent, which can be also installed on RPM distributions (RedHat/CentOS/Fedora) in addition to Debian/Ubuntu. | Agent |
| 14796 | Custom datetime fields in email notifications now appear in the time zone set by the customer, as we fixed a bug that caused those fields to automatically appear in EST. Update your notifications to use the new tag ${sr.getCustomFieldValue("CUSTOM FIELD NAME") for every custom field. | Service Desk |
| 20076 | Agents no longer fail when downloading files when the asset has the FIPS policy enabled. The agent files use the SHA265 (instead of MD5) encoding method | Agent |
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