SysAid System Requirements for New Installations

SysAid server

If you are using Patch Management, make sure to also consider the requirements in the Patch Management table.

Component	Requirements
	Minimum	Recommended
Computer and processor	2.0GHz	Quad-Core Xeon or equivalent
RAM	4 GB	8 GB
HD Space	16 GB	32 GB
Display resolution	1280x1024 display or above
Operating system (x64)	Windows Server 2008 R2* Linux/Unix**	Up to Windows Server 2022
Database***	MS SQL Server 2008 R2 Express** MySQL 5.6 and 5.7 Oracle 11g***	MS SQL Server 2019

Windows 10 and Windows 8 can be used for test environments.
.NET Framework 3.5 SP1 or higher is required.

**When the SysAid server is installed on a Linux server, manual agent deployments and RCG require the SysAid RDS (on a Windows machine).
SysAid supports the following OS versions:

Centos - 7
Debian - 9 stretch, buster 10
Ubuntu - 16.04 Xenial Xerus, 18.04 Bionic Beaver, 19.10 Eoan Ermine, 20.04 Focal Fossa

*** For the production environment, it is recommended to use a separate machine for the database.

**** MS SQL Express requires an additional 1GB of RAM, if running on the same machine, and can contain up to 10 GB of data (expected DB growth - dependent on number of assets and modules used, approx. 2-5GB per year).

***** Oracle is not supported in versions 21.4 or higher.

Security guidelines and instructions to follow:

Make sure you are installing the latest version of SysAid and are regularly following our website for updates.
Make sure the server you are running SysAid on is updated to the latest OS versions and security patches.
Make sure access to the Server where SysAid is installed is accessible only from your local network or VPN and via 2FA
Make sure you have security controls such as EDR (Endpoint Detection and Response) and WAF installed on your SysAid server, like any other application in your network that needs to be
It is strongly recommended to block access from the outside world to your SysAid Server, if for business reasons you need access to the server from the outside world make sure to take actions like installing a WAF and other security measures. Consider our Cloud SaaS solution, which is secured by following the highest security industry standards.

Please note:
For optimal performance, we recommend using an RDS node and adding an additional node for every 2000 assets in your system. For more information, see the SysAid Remote Discovery Service Guide.

SysAid Agent

Important:
If your antivirus solution maintains a whitelist of trusted paths, add the directory "\Program Files\SysAid" to the list. If it keeps a whitelist of trusted services, add the service "SysAidAgent" to it.

Component	Requirements
Computer and processor	1.5GHz
RAM	512MB
HD Space	50MB*
Operating system (x64, x86)	Up to Windows Server 2022 Linux * Mac OS X 10.11 and above Unix, IBM's AIX, FreeBSD, Solaris, HP-UX **

* To enable Patch Management capabilities, an additional 1.5 GB is required

**.NET Framework 3.5 or above must be installed

*** For inventory feature only

**** Through a third-party tool. Please contact our support team for more information

SysAid RDS

If you are using Patch Management, make sure to also consider the requirements in the Patch Management table.

Component	Requirements
	Minimum	Recommended
Computer and processor	Dual-Core	Quad-Core
RAM*	4 GB	8 GB
Network connectivity	There must be a network connection available to the SysAid server
HD space	2 GB
Operating system (32-bit* or 64-bit)	Up to Windows Server 2022

* The amount of RAM determines the RDS's ability to manage a large number of agents and LDAP users.
**.NET Framework 3.5 or above must be installed.
*** The 32-bit installation of the RDS can be upgraded, but is not available for new installations.

Please note:
For optimal performance, we recommend that networks with 20 assets or more use RDS nodes. An individual RDS node should be used for up to 2000 assets. For more information, see the SysAid Remote Discovery Service Guide.
The RDS should be installed on a machine dedicated to SysAid.

Integration

Component	Minimum requirement
Email Outbound	SMTP/S
Email Inbound	Supported protocols: POP3/S IMAP/S Microsoft Basic* (Microsoft Exchange and O365) Please note: Microsoft is deprecating Basic Authentication for SMTP email authentication. To ensure continued email functionality in SysAid, you must use Microsoft OAuth 2.0, which is fully supported in the product. For more details on this change, see Microsoft’s official announcement. OAuth 2.0 (O365 and Google) MAPI (Microsoft Exchange only, on local network only)
LDAP	Supported LDAPs: Microsoft Active Directory (automatic configuration) Any LDAP-based directory, e.g., Open LDAP
API	Requires an integrated development environment (IDE) that supports generating objects from a WSDL file
SMS	Microsoft Active Directory Central Authentication Services (CAS) SSO Addons for credential providers that support the SSO process. See the SysAid Marketplace.
Exchange (Calendar)	Supported with the MAPI protocol for Microsoft Exchange only.
Office 365 (Calendar)	Supported with the EWS protocol.
Report editing	Requires iReport version 3.7.6

*Formerly known as EWS

User interface

Component	Minimum Requirement
Supported browsers for admins	Microsoft Edge, Chrome, Firefox, Safari*
Supported browsers for accessing the End-user Portal	Microsoft Edge, Chrome, Firefox, Safari*
Supported browsers for accessing the Self-Service Portal	Microsoft Edge, Chrome, Firefox, Safari*
Display resolution	1280x1024 display or above
Remote Control using RCG, My Desktop	Requires an HTML 5 compatible browser (Edge, Firefox, and Chrome*)

*Basic functionality has been tested.

Patch Management

If you are using the SysAid server and/or the RDS, make sure you also consider the requirements in the SysAid server requirements and the RDS requirements.

Important:
If your antivirus solution maintains a white list of trusted paths, add the directory "C:\ProgramData\GFI" to the list.

Example 1: Let's say you are using the SysAid server to manage 600 assets, and 300 of them are Patch Management enabled. Aside from the 2 GB of RAM and 4 GB of HD space required for the SysAid server, you also require an additional 4 GB of RAM and 10 GB of HD Space for Patch Management capabilities. In total, you would require 6 GB of RAM and 14 GB of HD space for the SysAid Server.

Example 2: Let's say you are using SysAid RDS in one of your branches to manage 200 assets, and 100 of them are Patch Management enabled. Aside from the required 2 GB of RAM and 400 MB of HD space required for the RDS, you will also need an additional 4 GB of RAM and 10 GB of HD Space for Patch Management capabilities. In total, you would require 6 GB of RAM and 10 GB + 400 MB of HD Space for the SysAid RDS.

Component	Minimum Requirement
	1-100 Assets	100-500 Assets	500-1000 Assets
RAM	4 GB	4 GB	8 GB
HD space	5 GB	10 GB	20 GB
Internet Connection Bandwidth	1544 kbps	1544 kbps	1544 kbps

Please note:
A single SysAid RDS node (or SysAid server) can support up to 2000 Patch Management-enabled assets. To enable Patch Management on more than 2000 assets, you must use additional RDS nodes.

If your RDS is using SysAid Patch Management, ensure port 1070 is opened for communication on the RDS for the target assets.

For other prerequisites for using Patch Management, see the Patch Management Guide.