Tags for SysAid Notifications in Microsoft Teams

Tag ID

Description

${sr.getAssignedTo()}

This is the administrator to whom the SR is assigned. Displays the contents of the First Name and Last Name fields

${sr.getTitle()}

This is the title of the service record

${sr.getAsset().getComputerName()}

This is the name of the asset attached to the service record

${sr.getCategory()}

This is the top-level category of the service record

${sr.getSubCategory()}

This is the subcategory of the service record

${sr.getThirdLevelCategory()}

This is the third-level category of the service record

${sr.getCloseTime()}

This is the time the service record was closed

${sr.getCustDate1()}

Displays the contents of custom date field 1

${sr.getCustDate2()}

Displays the contents of custom date field 2

${sr.getDescription()}

This is the service record's description

${sr.getId()}

This is the service record number

${sr.getInsertTime()}

Time the service record was submitted

${sr.getNotes()}

Displays the contents of the notes field

${sr.getPriority()}

Shows the priority of the service record

${sr.getUrgency()}

Shows the urgency of the service record

${sr.getStatus()}

Shows the status of the service record

${sr.getSrSubType()}

This is the subtype of the service record

${sr.getResolution()}

Displays the contents of the resolution field

${sr.getSolution()}

Displays the contents of the solution field

${sr.getSubmitUser()}

This is the user who submitted the service record

${sr.getAssignedGroup()}

This is the group the service record has been assigned to

${sr.getUpdateTime()}

This is the time the service record was last modified

${sr.getLocation()}

Shows the contents of the location field

${sr.getRequestUser()}

Shows the request user's username

${sr.getAssignedTo()}

This is the administrator the service record is assigned to

${sr.getResponsibleManager()}

This is the service record's responsible admin

${sr.getCustList1()}

Shows the contents of custom list 1 for this service record

${sr.getCustList2()}

Shows the contents of custom list 2 for this service record

${sr.getCustNotes()}

SR Custom Notes

${sr.getCustInt1()}

SR Custom Int 1

${sr.getCustInt2()}

SR Custom Int 2