Upgrade path from previous versions
- 18 Mar 2024
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Upgrade path from previous versions
- Updated on 18 Mar 2024
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Article Summary
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Come and explore all of the SysAid features and improvements you'll have access to from each new release. You can count on two major SysAid On-Premise releases each year in addition to our twenty annual releases for SysAid Cloud. It's our mission to offer a Help Desk and ITSM solution that is advanced, stable, and fueled by our customers’ direct feedback and requests.
Important
Make sure you backup your database before initiating a version upgrade
Note
If upgrading from a non-recent version, you should follow the upgrade path indicated by the compatible versions, not skipping more than 2 versions at a time
| Release | Date | Compatible Versions |
|---|---|---|
| SysAid 23.3 | March 17, 2024 | 22.4 and above |
| SysAid 23.2 | July 10, 2023 | 22.3 and above |
| SysAid 22.4 | February 7, 2023 | 22.1 and above |
| SysAid 22.3 | November 30, 2022 | 21.4 and above |
| SysAid 22.1 | June 6, 2022 | 21.2 and above |
| SysAid 21.4 | January 31, 2022 | 20.4 and above |
| SysAid 21.2 | August 10, 2021 | 20.3 and above |
| SysAid 20.4 | March 8, 2021 | 20.2 and above |
| SysAid 20.3 | November 12, 2020 | 20.1 and above |
| SysAid 20.2 | June 28, 2020 | 19.4 and above |
| SysAid 20.1 | February 24, 2020 | 18.1 and above |
| SysAid 19.4 | December 1, 2019 | 18.1 and above |
Note
For information about releases earlier than 19.4, reach out to our Customer Care team via live chat or open a ticket on our Customer Portal
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