In the tables below is the full list of tags for ticket notifications in Microsoft Teams and their meaning in SysAid.
Note
Tags are case-sensitive.
Tags for use in AI Service Desk notifications
| Tag ID | Description |
| ${sr.getAssignedTo()} | This is the administrator who the SR is assigned to. Displays the contents of the First Name and Last Name fields |
| ${sr.getTitle()} | This is the title of the service record |
| ${sr.getAsset().getComputerName()} | This is the name of the asset attached to the service record |
| ${sr.getCategory()} | This is the top level category of the service record |
| ${sr.getSubCategory()} | This is the sub category of the service record |
| ${sr.getThirdLevelCategory()} | This is the third level category of the service record |
| ${sr.getCloseTime()} | This is the time the service record was closed |
| ${sr.getCustDate1()} | Displays the contents of custom date field 1 |
| ${sr.getCustDate2()} | Displays the contents of custom date field 2 |
${sr.getDescription()} | This is the service record's description |
| ${sr.getId()} | This is the service record number |
| ${sr.getInsertTime()} | Time the service record was submitted |
| ${sr.getNotes()} | Displays the contents of the notes field |
| ${sr.getPriority()} | Shows the priority of the service record |
| ${sr.getUrgency()} | Shows the urgency of the service record |
| ${sr.getStatus()} | Shows the status of the service record |
${sr.getSrSubType()} | This is the sub type of the service record |
| ${sr.getResolution()} | Displays the contents of the resolution field |
| ${sr.getSolution()} | Displays the contents of the solution field |
| ${sr.getSubmitUser()} | This is the user who submitted the service record |
${sr.getAssignedGroup()} | This is the group the service record has been assigned to |
| ${sr.getUpdateTime()} | This is the time the service record was last modified |
| ${sr.getLocation()} | Shows the contents of the location field |
| ${sr.getRequestUser()} | Shows the request user's username |
| ${sr.getAssignedTo()} | This is the administrator the service record is assigned to |
| ${sr.getResponsibleManager()} | This is the service record's responsible admin |
| ${sr.getCustList1()} | Shows the contents of custom list 1 for this service record |
| ${sr.getCustList2()} | Shows the contents of custom list 2 for this service record |
| ${sr.getCustNotes()} | SR Custom Notes |
| ${sr.getCustInt1()} | SR Custom Int 1 |
| ${sr.getCustInt2()} | SR Custom Int 2 |