Email Integration List

List of configured Email Integrations

Email Integration acts as a main communication channel for reporting new Service Records and monitoring existing ones optimizing IT management capabilities.

Responses to emails sent from SysAid are recorded in the system, allowing other Admins to review the correspondence when the (Admin) Assignees are out of the office.

Email Integration Capabilities

• Use Email Rules to automatically create Service Records from incoming emails
  
  Automatically route the Service Record to an Admin or Admin Group and assign one or more of the following:
  • Status 
  • Category 
  • Urgency
  • Impact 
  • Priority
  • More based on the email's content, sender, and incoming address
• Assign each division using the Multiple Outgoing Email Addresses capability (available only in the Full edition) their own email profile for sending messages from SysAid. This makes it easier for end users to determine where the email came from (e.g. [email protected], [email protected], etc.).

Advanced Email Options

Advanced Email Integration Options

 Advanced options allow you to configure certain aspects of your email integration to reflect the behavior of previous versions of SysAid. To display these settings, click the "Advanced Options" button in the Email Integrations List page.