Account Defaults
- 21 Sep 2023
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Account Defaults
- Updated on 21 Sep 2023
- 1 Minute to read
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Here you can set the following Account Defaults:
- Language
Choose the default Language for new SysAid users, without affecting existing users.
Users can individually pick their preferred language from the ones you've enabled.
Use the default language for automatic notifications
When this option is enabled, automatic notifications will always use the translation file in the account's default language, regardless of the language chosen by the notification recipient.
Notifications sent to multiple users are sent in the account's default Language, even when this checkbox is checked
Note
SysAid Basic is limited to two languages, including English (US), while Full Edition supports multiple languages
- Categories and Custom Lists
Fields with a dynamic value that may be occasionally edited are retranslated via the translation file (e.g. Categories, Priority, Status, etc.) - Timestamp Fields
Timestamp Fields (e.g. Submit Time, Close Time), Journey Events, and System Logs are displayed according to the user's specific time zone (as defined in My Settings) in UTC - Date Format
The Default Date Format is defined by the account's default Format (US or Europe), as defined in My Settings - First Day of Calendar Week
Specifies whether the calendars and date pickers in new user accounts should default to displaying Sunday or Monday as the first day of the week - Ignore Case in Login Name
Allows users to enter their login name in any capitalization case - Export/Import/Encoding
There is no reason to change this unless directed to by SysAid Support - Organization name
Available as a variable in the automatic notifications SysAid sends out - Require Admins to add a Note when changing a setting
Notes that the administrator adds are stored in the event log under Settings > Customize > Event Logs
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