---
title: "Workflow Notifications"
slug: "workflow-notifications-config"
description: "Workflow Notifications inform users when they need to take action in a Workflow Action Item."
updated: 2024-04-11T09:41:11Z
published: 2024-04-11T09:41:11Z
canonical: "documentation.sysaid.com/workflow-notifications-config"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.sysaid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Workflow Notifications

> [!NOTE]
> Notifications informing users to take action in a Workflow Action Item.
> 
> 
> 
> 
> 
> Requirements
> 
> Admins with “Change Manager” Permissions

Workflow Notifications can be sent to users using one or more of three channels:

- SMS Notification
- Email Notification
- A Workflow-generated Service Record

## Create Workflow Notifications

![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/image-1707130876323.png)

To create and configure a Workflow Notification, go to Settings > Workflows > Click the + icon in the top right menu bar.

This is where you choose the Notification:

- Name (appears as the Notification ID in the Workflow Designer Attributes editor)
- Type
- Recipients
- Content

## **Configure Workflow Notifications**

![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/image-1707131120766.png)

Admins with “Change Manager” Permissions can configure Workflow Notifications to be sent when an Action Item is:

- Activated
- Completed

To define which Notification you’d like to generate within an Action Item, select the relevant Notification ID when modifying the Action Item’s Attributes.