---
title: "Service Record Attachments"
slug: "view-attachments"
updated: 2024-06-26T15:23:23Z
published: 2024-06-26T15:23:23Z
canonical: "documentation.sysaid.com/view-attachments"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.sysaid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Service Record Attachments

> [!NOTE]
> Files uploaded to Service Records, either contextually or as general content
> 
> 
> 
> Requirements
> 
> Admins with Edit permissions can add, download, and delete Attachments

This document describes how to view Attachments in the Journey, Attachments tab, and Service Record Description.

Attached files are displayed in the Service Record (Journey, Attachments tab, and Service Record Description) with the file:

- Thumbnail
- Name
- Type
- Upload timestamp
- Uploaded by

| Attachment Types |
| --- |
| Contextual Attachments | Attachments uploaded or emailed within the context of a Note, Message, or action executed using a Rich Text Editor |
| General Attachments | Attachments uploaded without a specific context |
| **Attachment File Requirements** |
| Limited to 50MB each |
| Most common file formats are supported |
| **Blocked File Formats** |
| Blocked formats (for security reasons) | JSP, JSPX, JSW, JSV, JSPF, WSS, DO, ACTION, EXE, MSI, PS1, HTML, HTM, PIF, APPLICATION, GADGET, MSP, COM, SCR, HTA, CPL, MSC, JAR, BAT, CMD, VB, VBS, VBE, JSE, WS, WSF, PS1XML, PS2, PS2XML, PSC1, PSC2, MSH, MSH1, MSH2, MSHXML, MSH1XML, MSH2XML, SCF, LNK, REG |
| Can be whitelisted to be supported for upload | To whitelist file formats(s), contact your Customer Success Manager |

## **In the Journey**

![attachment preview](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/attachment%20preview.jpg?sv=2026-02-06&spr=https&st=2026-10-14T14%3A03%3A51Z&se=2026-10-14T15%3A03%3A51Z&sr=c&sp=r&sig=iTcEtEuT5Y0QA4Addn0dWA2H2%2FR59GN69w1dQdPY8y0%3D)1 of 3 Journey Modes that display Attachments

Attachment-related Events appear in three of the Journey’s Modes:

- [Highlights](https://portal.document360.io/spaces/docs/attachments#highlights)
- [Full Journey](https://portal.document360.io/spaces/docs/attachments#full-journey)
- [Attachments](https://portal.document360.io/spaces/docs/attachments#attachments) (shown above)

### Preview Attachments

Attachments can be previewed inline in the Journey (for .PDF, .txt, .JPG).

## **In the Attachments tab**

![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/Attachments tab.jpg?sv=2026-02-06&spr=https&st=2026-10-14T14%3A03%3A51Z&se=2026-10-14T15%3A03%3A51Z&sr=c&sp=r&sig=iTcEtEuT5Y0QA4Addn0dWA2H2%2FR59GN69w1dQdPY8y0%3D)

The Attachments tab displays all Service Record Attachments (including all Attachments uploaded through the Self-Service Portal) in a gallery view, and can sort Attachments according to the filters listed in the table below.

| Sort by | Upload Time (default) |
| --- | --- |
| File Name |
| File Type |
| **Filter by** | File Type (Images, PDF, Text, XLS) |
| Upload Time (Today, Yesterday, Last Week, Last Month) |

### Preview Attachments

Attachments can be previewed inline in the Attachments tab (for .PDF, .txt, .JPG).

## In the Service Record Description

![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/sr description attachments.jpg?sv=2026-02-06&spr=https&st=2026-10-14T14%3A03%3A51Z&se=2026-10-14T15%3A03%3A51Z&sr=c&sp=r&sig=iTcEtEuT5Y0QA4Addn0dWA2H2%2FR59GN69w1dQdPY8y0%3D)

The **Details** Section’s Rich Text Editor in the Service Record Form offers an option for users to upload Attachments directly into the **Details** Section — as Contextual Attachments.

When the Service Record is viewed by an Admin, the Attachment file thumbnails are visible in the **Details** section.