Upgrade path from previous versions
  • 30 Nov 2022
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Upgrade path from previous versions

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Upgrade path from previous versions

Come and explore all of the SysAid features and improvements you'll have access to from each new release. You can count on two major SysAid On-Premise releases each year in addition to our twenty annual releases for SysAid Cloud. It's our mission to offer a Help Desk and ITSM solution that is advanced, stable, and fueled by our customers’ direct feedback and requests.

Important: Make sure you backup your database before initiating a version upgrade.

Note
If upgrading from a non-recent version, you should follow the upgrade path indicated by the compatible versions, not skipping more than 2 versions at a time

ReleaseDateCompatible Versions
SysAid 22.3November 30, 202221.4 and above
SysAid 22.1June 6, 202221.2 and above
SysAid 21.4January 31, 2022
20.4 and above
SysAid 21.2August 10, 202120.3 and above
SysAid 20.4March 8, 202120.2 and above
SysAid 20.3
November 12, 202020.1 and above
SysAid 20.2June 28, 202019.4 and above
SysAid 20.1February 24, 202018.1 and above
SysAid 19.4December 1, 201918.1 and above

Note
For information about releases earlier than 19.4, please contact our support team.


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