Upgrade path from previous versions
  • 12 Feb 2023
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Upgrade path from previous versions

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Article Summary

Come and explore all of the SysAid features and improvements you'll have access to from each new release. You can count on two major SysAid On-Premise releases each year in addition to our twenty annual releases for SysAid Cloud. It's our mission to offer a Help Desk and ITSM solution that is advanced, stable, and fueled by our customers’ direct feedback and requests.

Important
Make sure you backup your database before initiating a version upgrade
Note
If upgrading from a non-recent version, you should follow the upgrade path indicated by the compatible versions, not skipping more than 2 versions at a time
ReleaseDateCompatible Versions
SysAid 22.4February 7, 202322.1 and above
SysAid 22.3November 30, 202221.4 and above
SysAid 22.1June 6, 202221.2 and above
SysAid 21.4January 31, 202220.4 and above
SysAid 21.2August 10, 202120.3 and above
SysAid 20.4March 8, 202120.2 and above
SysAid 20.3November 12, 202020.1 and above
SysAid 20.2June 28, 202019.4 and above
SysAid 20.1February 24, 202018.1 and above
SysAid 19.4December 1, 201918.1 and above
Note
All downloadable links can be found here (requires login).
For information about releases earlier than 19.4, reach out to our Customer Care team via live chat or open a ticket on our Customer Portal 




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