Contents x
      Upgrade path from previous versions
      • 08 Nov 2023
      • 1 Minute to read
      • Print
      • Dark
        Light
      • PDF
      Contents

      Upgrade path from previous versions

      • Updated on 08 Nov 2023
      • 1 Minute to read
      • Print
      • Dark
        Light
      • PDF
      Article Summary

      Come and explore all of the SysAid features and improvements you'll have access to from each new release. You can count on two major SysAid On-Premise releases each year in addition to our twenty annual releases for SysAid Cloud. It's our mission to offer a Help Desk and ITSM solution that is advanced, stable, and fueled by our customers’ direct feedback and requests.

      Important
      Make sure you backup your database before initiating a version upgrade
      Note
      If upgrading from a non-recent version, you should follow the upgrade path indicated by the compatible versions, not skipping more than 2 versions at a time
      ReleaseDateCompatible Versions
      SysAid 23.2July 10, 202322.3 and above
      SysAid 22.4February 7, 202322.1 and above
      SysAid 22.3November 30, 202221.4 and above
      SysAid 22.1June 6, 202221.2 and above
      SysAid 21.4January 31, 202220.4 and above
      SysAid 21.2August 10, 202120.3 and above
      SysAid 20.4March 8, 202120.2 and above
      SysAid 20.3November 12, 202020.1 and above
      SysAid 20.2June 28, 202019.4 and above
      SysAid 20.1February 24, 202018.1 and above
      SysAid 19.4December 1, 201918.1 and above
      Note
      All downloadable links can be found here (requires login).
      For information about releases earlier than 19.4, reach out to our Customer Care team via live chat or open a ticket on our Customer Portal 



      23.2

      Was this article helpful?
      What's Next
      Product
      Solutions
      Top Features
      Company
      Connect With Us
      Copyright © SysAid Ltd. All Rights Reserved