---
title: "Step 2 - Reset Password/Unlock Account, "
slug: "step-2-reset-passwordunlock-account"
description: "Step 2 of the Password Self-Service Wizard is identical for both Reset Password and Unlock Account."
updated: 2022-11-15T13:23:11Z
published: 2022-11-15T13:23:11Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.sysaid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Step 2 - Reset Password/Unlock Account

Step 2 of the Password Self Service Wizard is identical for both Reset Password and Unlock Account:

1. Answer your security questions exactly the same as you did when you first registered for Password Self Service.
2. Type in the characters displayed in the picture*. If any of them are not clear, you can use the refresh icon to receive a new picture with new characters.
3. Click **Continue**.
4. If you are on step 2 out of 3, proceed to the [final step](/v1/docs/final-step-reset-passwordunlock-account)of the wizard. If you are on step 2 out of 4, proceed to [step 3](/v1/docs/step-3-reset-password).

*Your IT administrator may have chosen not to display the image. If you do not see the image, skip number 2.

If for any reason you are unable to advance past step 2, please contact your IT administrator.

![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/Unlock%20Account,%20step%202.jpg)