---
title: "Status Settings"
slug: "status-settings"
updated: 2024-05-29T11:47:44Z
published: 2024-05-29T11:47:44Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.sysaid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Status Settings

> [!NOTE]
> Configure automatic Status Updates for Incident Service Records that are linked to Request, Change, or Problem Service Records.
> 
> **Requirements**
> 
> - SysAdmin or Admin permissions
> - Service Record Edit permissions
> - Spaces Service Desk activated and enabled

![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/status settings.jpg)

Admins (with Service Record Edit permissions) can configure Automatic Status Update Rules for Incident Service Records that are [linked to](https://documentation.sysaid.com/docs/sr-actions?highlight=related%20item#create-related-items) Request, Change, or Problem Service Records.

> [!NOTE]
> Related Items
> 
> Creating a Service Record Status Update Rule requires the relevant Service Records to be configured as **Related Items**. To designate a Service Record as a **Related Item**, follow the steps [here](https://documentation.sysaid.com/docs/sr-actions?highlight=related%20item#create-related-items), which can be done in Spaces Hybrid Mode

## How it works

![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/status update process(1).jpg)How the Status Update Rule works

## Create a Status Update Rule

![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/sr status rule.gif)

To create a Status Update Rule, follow these steps:

1. Choose a Service Record Status (these represent Status options for Request/Change/Problem
2. Define the Status that linked Incidents should be automatically assigned
3. If there are Status Field values to exclude, include them in this list
4. Click **Add**
5. Click **Save**