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Contents x
- Release Notes
- Installation and Upgrade Instructions
- Guides
- Automate Joe Onboarding Guide
- Guide to the SysAid Remote Discovery Service (RDS)
- Network Discovery Guide
- Multi-Factor Authentication
- SysAid Cloud Migration
- SysAid Database Guide
- SysAid Getting Started Guide
- SysAid Mobile for On Premises Accounts
- SysAid Mobile Solution
- SysAid Self-Service Portal Admin Guide
- SysAid Patch Management Guide
- SysAid Agent Deployment Guide
- SysAid Remote Control Guide
- Guide to SysAid Change Management and Problem Management
- SysAid REST API Guide
- For Agents
- Microsoft Intune Integration with SysAid
- AI Chatbot for Agents
- Service Desk
- Spaces
- Spaces
- Spaces Hybrid Mode
- Queue
- Service Records
- Templates
- Workflows
- Settings
- Customization
- Administration
- Classic
- Spaces
- Advanced Configurations
- Analytics
- Tools
- Tasks and Projects Guide
- Project List
- Project Form
- Others
- Process Monitor
- SSO Connector
- OneLogin User Repository
- Automate Joe Processes
- Okta Repository
- ABots Guide
- ABots - Active Directory User Management - On\Offboarding
- ABots - Azure User Management -On/Offboarding
- ABots - Active Directory User Management - Groups and OU
- ABots - Azure AD User Management - Licensing
- ABots - Microsoft Exchange - User Management - Distribution Groups
- Automate Joe Setup Guide
- Task
- Tasks and Projects Activities
- Project List
- Password Services Guide
- My Calendar
- User Management
- Tasks and Projects Guide
- Articles
- Assets
- Settings
- Customization
- Templates & Fields
- Categories
- Automations
- SLA/SLM Guide
- Service Desk Settings
- Notifications
- Account
- Tasks & Projects
- Lists
- My Menu
- Self-Service Portal
- Customize Forms
- Administration
- Tracking
- Setup & Monitoring
- Customization
- For End Users
- SysAid AI
- SysAid Copilot
- AI Agents
- AI Connections
- Integrations
- Text Messages
- SysAid API
- Marketplace
- Asset Warranty Integration
- SysAid CTI (Computer Telephony Integration)
- LDAP Integration
- Calendar Sync
- My Apps
- ADFS
- SysAid for Teams
- Automate Joe
- Azure
- CAS
- Dell Web Services
- Jira Integration with SysAid Spaces
- Jira integration with SysAid Classic
- Nagios
- Office 365
- Okta
- OneLogin
- Power BI Extract
- SysAid IP Filter
- SolarWinds
- Skype for Business
- Shibboleth
- Slack
- TeamViewer Embedded Service
- WorkSafe App
- Zapier
- Asset Management
- Documentación en línea
- Mesa de ayuda todo
- Formulario del SR
- Guía de instalación de SysAid
- Guía de inicio de SysAid
- Guía de implementación del agente de SysAid
- Guía del administrador
- Configuración General
- Formulario de integración de correo electrónico
- Formulario de notificación personalizado
- Editar/crear nueva notificación
- Guía del portal de autoservicio
- Enviar un incidente
- Mi configuración
Article summary
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When you search a term in the Self-Service Portal the results are split up by area that they are located in. You can click an option in the side of the page to narrow your results.
Search
Filter search results by type
You can filter your results by type by selecting the type you want to see from the side of the page.
For example, if you want to only display the SRs that contain your search query, click Service Records on the side of the page.
Open an SR from a search result
You can open an SR from a category or template in the search results.
To open an SR click Submit an Incident or Submit a Request in the item you want.
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