---
title: "What is Spaces?"
slug: "spaces-the-brand-new-sysaid-experience"
updated: 2026-02-15T10:31:19Z
published: 2026-02-15T10:31:19Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.sysaid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What is Spaces?

[Embedded content](https://player.vimeo.com/video/949430148?h=f52bf7c49b&color=FB7C77&title=0&byline=0&portrait=0)

Spaces Service Desk delivers SysAid’s Classic Service Desk features with a new look, feel, experience, and enhanced capabilities.

This section explains SysAid’s Classic-to-Spaces transformation and how it will change your day-to-day Service Management milestones.

Each article will guide you through how Spaces features entail and expand on Classic features, while demonstrating how to find each feature in the revamped Service Desk.

Read these articles to learn how to use the new:

- [Navigation panels](/classic/docs/navigate-spaces)
- [Queue](/classic/docs/meet-the-spaces-queue)
- [Service Record (Ticket)](/classic/docs/spaces-sr)
- [Template Designer](/classic/docs/template-designer)
- [Workflows](/classic/docs/workflows)
- [Settings](/classic/docs/spaces-settings)