---
title: "Sort the Queue"
slug: "sort-queue"
tags: ["Spaces"]
updated: 2026-01-20T14:51:56Z
published: 2026-01-20T14:51:56Z
canonical: "documentation.sysaid.com/sort-queue"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.sysaid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Sort the Queue

Every column in the queue can be sorted and sub-sorted to display service records as the user needs. You can sort the queue by up to 3 columns simultaneously.

> [!NOTE]
> Requirements:
> 
> SysAdmin or Agent permissions.

This document describes how to:

[Sort the Queue by one Column](/spaces/docs/sort-queue#by-one-column)

[Sub sort the Queue by multiple Columns](/spaces/docs/sort-queue#by-multiple-columns)

## **By one column**

This method allows you to sort one column at a time.

To sort the queue by a column, hover over its header and click the sort icon. The sorting icon then appears, indicating that the column is sorted in ascending order.

To sort a column in descending order, hover and click the arrow icon again.

![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/2026-01-20_15-24-50 (1).gif)

## **By multiple columns**

Sub-sorting involves sorting the queue a second time after it's already been ordered (sorted) by one column.

To sub-sort columns, hover over a second column header and its sorting arrow icon.

Press Ctrl (Windows) or Command (Mac) while clicking the icon, and the service records will be sub-sorted by the two columns you've chosen. You can sort the queue by up to 3 columns simultaneously.

![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/image-HJ06QM7L.png)