---
title: "Customizing the \"My Settings\" Form in the Self-Service Portal"
slug: "settings-form"
description: "The Settings Form is viewed by end-users when they select My Settings from their profile menu in the Self-Service Portal."
tags: ["SysAid Spaces"]
updated: 2026-07-20T11:37:56Z
published: 2026-07-20T11:37:56Z
canonical: "documentation.sysaid.com/settings-form"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.sysaid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Customizing the "My Settings" Form in the Self-Service Portal

The End User Settings Form is what end users see when they select **My Settings** from their profile menu (or the **My Settings** tile on the Service Catalog) in the Self-Service Portal.

![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/my-settings-flow.gif)

It lets them update their own contact details and personal preferences, such as:

- Profile photo, first name, last name, and display name
- Password
- Email and secondary email
- Phone number, text message number, and chat nickname
- Language, time zone, date format, and first day of the calendar week
- Whether to receive automatic SR email notifications
- Custom theme

Which of these fields actually appear on the form, and how each one behaves, is controlled by an admin.

### Access the form

To view or edit the End User Settings Form, go to **Settings > Customization > Self-Service Portal > End User Settings Form**.

### Add, remove, or edit fields

Click the design form icon ![Design form icon](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/SharedimagesDesignFormIcon.jpg) in the top-right corner of the End User Settings Form page to open the [Design Form](/v1/docs/customize-forms) page. From there, you can:

- Add or remove which fields appear on the form
- Set a default value for a field
- Make a field view-only
- Make a field required

See [Customize Forms](/v1/docs/customize-forms) for detailed steps on using the Design Form page.

![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/image-1783511122126.png)