---
title: "Convert Incident to Request in Spaces"
slug: "service-record-actions-in-spaces"
updated: 2026-07-28T06:59:36Z
published: 2026-07-28T06:59:36Z
canonical: "documentation.sysaid.com/service-record-actions-in-spaces"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.sysaid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Convert Incident to Request in Spaces

Easily convert a service record type from an Incident to a Request, and vice versa.

> [!NOTE]
> Requirements:
> 
> - SysAdmin or Admin permissions
> - Check the **Allow Admins to change SR Type from Incidents to Requests and vice versa** setting under **Settings** > **Service Desk** > **General Service Desk Customizations**

## How it works

To convert the ticket type from Incident to Request or vice versa, click the 3-dot menu in the top right corner of the ticket view. You can also convert a ticket right from the queue view by clicking the 3-dot menu on the left side of the ticket.

![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/Service Records Conversion(3).gif?sv=2026-02-06&spr=https&st=2026-10-27T02%3A30%3A00Z&se=2026-10-27T03%3A30%3A00Z&sr=c&sp=r&sig=4rDWL30Guuwny2wSV1DoWfhUvgvTcFzXggk5oAVzSxk%3D)

Any notes, messages, attachments, and solution resolution will remain within the converted ticket view. You can also see the conversion action within the Journey tab of the service record.

![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/image-O8FK04XT.png?sv=2026-02-06&spr=https&st=2026-10-27T02%3A30%3A00Z&se=2026-10-27T03%3A30%3A00Z&sr=c&sp=r&sig=4rDWL30Guuwny2wSV1DoWfhUvgvTcFzXggk5oAVzSxk%3D)

### Service Record data fields

Fields that exist in both templates will be migrated to the new service record type. All other fields in the converted ticket type will be populated from the chosen template.

If any required values are empty, the ticket will not convert unless all the necessary details are filled in.

**When converting an Incident to a Request**

- You can choose whether to use the Default Request Template or a different template that’s better suited to this specific request
- The available details will be automatically populated with the details in the ticket
- Once the change is applied, the relevant workflow will be added to the service record

**When converting a Request to an Incident**

- An alert appears, warning you of possible data loss. If you still want to convert the request to an incident, click **OK**.
- You can choose whether to use the Default Incident Template or a different template better suited to this specific incident