---
title: "Self-Service Portal for End Users"
slug: "self-service-portal"
description: "Congrats! Your company now uses SysAid! You can access the software using the Self-Service Portal. Learn more about what it offers you in the Self-Service Portal guide."
tags: ["On-prem", "SysAid Classic", "SysAid Spaces"]
updated: 2026-07-22T10:27:29Z
published: 2026-07-22T10:31:34Z
canonical: "documentation.sysaid.com/self-service-portal"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.sysaid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Self-Service Portal for End Users

Welcome to your Self-Service Portal! This is your one-stop place to get help, ask for what you need, and keep track of where things stand, all without needing to email or call anyone directly.

Depending on how your organization set things up, your Self-Service Portal might be just for IT support, or it might also cover other departments, like HR, Facilities, or Finance. Either way, the portal works the same way no matter what kind of help you're asking for.

For a full walkthrough of everything you can do here, see [Self-Service Portal Guide](https://documentation.sysaid.com/docs/self-service-portal-guide).

## In this section

Here's what you'll find on the pages below:

- **Login Methods**: How to log in to the Self-Service Portal.
- **Self-Service Portal Search**: How to find what you're looking for.
- **Viewing a Ticket in the Self-Service Portal**: How to open and review a service record you've submitted.
- **Scoreboard**: Where to track the status of everything you've submitted.
- **Action Items**: Where to complete tasks that are waiting on you.
- **Frequently Asked Questions**: Where to find quick answers before reaching out for help.
- **My Settings**: Where to update your personal details and language.
- **Password Self Service**: How to reset your password or unlock your account on your own.