---
title: "SysAid Self-Service Portal Admin Guide"
slug: "self-service-portal-admin-guide"
description: "The Self-Service Portal allows you to fully and easily customize your end-users' experience with SysAid."
updated: 2022-12-14T21:00:51Z
published: 2022-12-14T21:00:51Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.sysaid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# SysAid Self-Service Portal Admin Guide

## Introduction to the Self-Service Portal

The Self-Service Portal allows you to fully and easily customize your end-users' experience with SysAid. You can decide what features they can access and you can customize the look and feel of the user interface.

**![servicePortalfilesSSPGuidePictureSSPGuidePicture.jpg](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/servicePortalfilesSSPGuidePictureSSPGuidePicture.jpg)**

## Enable and Configure the Self-Service Portal

You can enable the Self-Service Portal for your users and configure the various options on the same page as the End-User Portal settings. For more information, see [Portal Settings.](/v1/docs/end-user-portal-settings)

![servicePortalfilesEnable.jpg](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/servicePortalfilesEnable.jpg)

## Incident/Request submission

When the options are enabled, end users can submit incidents and requests from the Self-Service Portal.

![servicePortalfilesSubmitSRButtons.jpg](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/servicePortalfilesSubmitSRButtons.jpg)

For information on how to enable incident and/or request submission, see [Self-Service Portal Settings.](/v1/docs/self-service-portal-settings) For information on customizing the incident and/or request forms, see [Incident Submission Form](/v1/docs/incident-submission-form) or [Request Submission Form.](/v1/docs/request-submission-form) For information on filling out the incident or request form, see [Submit an Incident](/v1/docs/submit-an-incident) or [Submit a Request.](/v1/docs/submit-a-request)

## SR scoreboard

The Scoreboard displays a list of the user's SRs and some of their important data.

Users can toggle between the displayed tabs to view the following categories of SRs:

- My requests - SRs that the user requested.
- Recently closed - Closed SRs that the user or someone the user manages requested.
- Supervised requests - SRs requested by someone the user manages.
- Workflow actions - Action items assigned to the user.

For information on enabling and configuring the scoreboard, see [Self-Service Portal Settings.](/v1/docs/self-service-portal-settings)

![ScoreboardfilesScoreboardhtm.jpg](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/ScoreboardfilesScoreboardhtm.jpg)

## FAQ

The **Frequently Asked Questions (FAQ)** page gives users an opportunity to find answers to commonly asked questions without needing to contact the IT department.

For information on enabling and configuring the FAQ, see [Self-Service Portal Settings](/v1/docs/self-service-portal-settings).

For information on creating articles to appear in the FAQ, see [Knowledge Base Articles](/v1/docs/edit-knowledge-base-article).

![servicePortalfilesFAQ.jpg](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/servicePortalfilesFAQ.jpg)

## Toolbox Items

The Toolbox Items section allows users to easily access various functions in the Self-Service Portal, such as activities, specific SR templates, and Password Self Service, as well as external links.

For information on enabling and configuring toolbox items, see [Self-Service Portal Settings.](/v1/docs/self-service-portal-settings)

![servicePortalfilesToolboxItems.jpg](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/servicePortalfilesToolboxItems.jpg)

## Customize Banners

You can customize the banner that is displayed across the top of the main Self-Service Portal page. You can also select different banners to appear for users from different companies.

For information on customizing and selecting banners, see [Self-Service Portal Settings.](/v1/docs/self-service-portal-settings)

![SelfServicePortalSettingsfilesBanner.png](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/SelfServicePortalSettingsfilesBanner.png)

## Customize Themes

You can create custom themes to determine the look and feel of your Self-Service Portal. You can also select different themes to display for users from different companies.

For information on customizing themes, see the [Theme List](/v1/docs/themes-list) and [Theme Objects.](/v1/docs/theme-colors)

To set a theme as the default, see [Self-Service Portal Settings.](/v1/docs/self-service-portal-settings)

![ThemesObjectsfilesDefaultTheme.gif](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/ThemesObjectsfilesDefaultTheme.gif)

![ThemesObjectsfilesFlowerTheme6.gif](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/ThemesObjectsfilesFlowerTheme6.gif)