---
title: "Required Network Access"
slug: "required-network-access"
description: "SysAid has cloud environments in the United States, Canada, Europe, Israel, and Australia.You must enable communication between the SysAid Cloud servers and the computers on your network."
tags: ["SysAid Classic", "SysAid Spaces"]
updated: 2026-04-28T06:45:33Z
published: 2026-04-28T06:45:33Z
canonical: "documentation.sysaid.com/required-network-access"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.sysaid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Required Network Access

For customers using SysAid Cloud accounts, you must enable communication between the SysAid Cloud servers and the computers on your network (Exchange server, LDAP server, etc.) for SysAid to work. To do this, the servers must be able to grant access to your network, and their IP addresses must be included in any white lists maintained by your company. The first step in this process is determining which environment your SysAid account resides in. SysAid has cloud environments in the United States, Canada, Europe, Israel, and Australia.

To identify your SysAid account's cloud environment:

1. Navigate to your account info page:
  - **In SysAid Classic**, click your username in the top-right corner and select **About**.
  - **In SysAid Spaces**, go to **Help** > **Account Info**.
2. Check the **Node Name** field:
  - "us", is for the United States cloud environment
  - "eu" is for the European cloud environment
  - "il" is for the Israeli cloud environment
  - "au" is for the Australian cloud environment

![OnDemandAdvancedfilesNodeName1.jpg](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/OnDemandAdvancedfilesNodeName.jpg)

> [!NOTE]
> Please note:
> 
> If you cannot determine which cloud environment your SysAid account is on, please allow communication from all cloud environments, or [contact](/v1/docs/required-network-access) customer success representative for assistance.

Now that you have determined which cloud environment your SysAid account is on, open your firewalls to the corresponding SysAid application servers (last updated - May 2021)

| United States (West) Cloud Environment |
| --- |
| 54.68.189.242 |
| 54.68.28.126 |
| 52.24.33.109 |
| 52.26.255.228 |
| 54.69.19.240 |
| 54.69.121.146 |
| 52.25.48.210 |
| 52.24.100.226 |
| 52.25.217.9 |
| 54.69.231.77 |
| 54.189.202.152 |
| 34.215.216.35 |
| 52.10.217.71 |
| 45.136.240.0/22 |
| 2a0e:9dc0:7::/48 |

| United States (East) Cloud Environment |
| --- |
| Primary Data Center | 54.85.63.33 |
| 54.85.158.57 |
| 54.85.61.137 |
| 54.85.250.59 |
| 54.85.33.107 |
| 54.85.43.166 |
| 54.86.65.25 |
| 54.85.146.185 |
| 35.171.43.198 |
| 34.195.59.8 |
| 54.156.214.132 |
| 35.168.196.223 |
| 54.86.41.2 |
| 54.209.166.65 |
| 34.235.193.43 |
| 18.235.90.168 |
| 52.206.11.186 |
| 54.164.184.28 |
| 52.7.196.90 |
| 34.197.71.134 |
| 52.7.18.143 |
| 45.136.240.0/22 |
| 2a0e:9dc0:4::/48 |
| Trial Data Center | 54.86.28.144 |
| 45.136.240.0/22 |
| 2a0e:9dc0:4::/48 |

| Canadian Cloud Environment |
| --- |
| 3.97.233.242 |
| 3.98.135.157 |
| 3.98.156.114 |
| 3.98.61.128 |
| 3.98.152.163 |
| 52.60.246.253 |
| 3.98.36.6 |
| 35.183.168.171 |
| 3.97.178.25 |
| 52.60.73.145 |
| 45.136.240.0/22 |

| European Cloud Environment |
| --- |
| Primary Data Center | 18.203.193.231 |
| 54.194.120.197 |
| 54.194.152.168 |
| 54.194.82.162 |
| 54.229.87.79 |
| 54.229.87.34 |
| 34.249.83.117 |
| 63.35.129.150 |
| 63.35.31.184 |
| 54.229.87.39 |
| 45.136.240.0/22 |
| 2a0e:9dc0:15::/48 |
| 54.194.126.199 |
| 52.210.224.240 |
| 54.72.51.192 |
| Trial Data Center | 54.72.88.174 |
| 54.72.134.87 |
| 45.136.240.0/22 |
| 2a0e:9dc0:15::/48 |

| **UK Cloud Environment** |
| --- |
| 15.222.182.70 |
| 3.99.95.158 |

| Australian Cloud Environment |
| --- |
| 54.206.46.146 |
| 54.206.54.103 |
| 54.206.49.244 |
| 52.65.115.230 |
| 3.104.87.102 |
| 54.153.183.46 |
| 54.206.131.76 |
| 54.252.98.194 |
| 54.253.132.119 |
| 13.237.28.69 |
| 54.206.43.60 |
| 45.136.240.0/22 |
| 2a0e:9dc0:13::/48 |

You only need to give access to your network on certain ports, depending on the integration you enable. The relevant ports are as follows:

|  | **Unsecured Port** | **SSL Port** |
| --- | --- | --- |
| **IMAP** | 143 TCP | 993 |
| **POP3** | 110 TCP | 995 |
| **LDAP*** | 389 TCP | 636 |
| **SSO (NTLM)** | 139 and 445 |

Once these hosts have been given access to your network, you can proceed with the SysAid integrations described below.

If your firewall has outgoing traffic limits, open port 80.443 to the relevant IP addresses.

**Related content** [Email list](/v1/docs/email-integration-list) [Email form](/v1/docs/email-integration-form) [Incoming email](/v1/docs/incoming-email-integration-form) [Outgoing email](/v1/docs/outgoing-email-integration-form) [Microsoft 365 Email Integration with OAuth 2.0](/v1/docs/microsoft-365-email-integration-with-oauth-2-0) [Google Email Integration with OAuth 2.0](/v1/docs/google-email-integration-with-oauth-2-0) [Email rules](/v1/docs/email-rules)