Q3

GA - October 2, 2022 Highlights New Dashboard chart added to the out-of-the-box list of charts.   This chart allows admins to monitor which categories are most used for workflow action items. Features and Bugs

GA - September 18, 2022 Features and Bugs

GA - September 4, 2022 Highlights New chart type was added to the out-of-the-box list of charts, available in the Advanced Reporting section in Settings called Action Items Overview . Helping admins keep track of their workflow tasks. ...

GA - August 21, 2022 Highlights Set Up Azure as a Secondary User Repository If you are using another user repository (such as LDAP) with SysAid, you can select to set up Azure as a secondary user repository within SysAid.  Please note that ...

GA - August 7, 2022 Features and Bugs

GA - July 24, 2022 Highlights AI Service Desk: Ticket Classification Wizard Once user clicks the Create ticket button in Microsoft Teams, the Ticket Classification Wizard will appear allowing users to set the Categories, Description, and Urgency ...

GA - July 11, 2022 Highlights Increased Flexibility for Azure Integration - Filter for Groups and Active Users Two enhancements to the Azure Integration:  Group filtering - Filter which groups are imported from Azure to SysAid. Import act...