---
title: "Open a Service Record Following a Phone Call"
slug: "phone-call"
description: "Rather than using the main SR form, use this page to open a simpler and faster service record after receiving a phone call."
updated: 2022-06-06T16:34:07Z
published: 2022-06-06T16:34:07Z
canonical: "documentation.sysaid.com/phone-call"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.sysaid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Phone Call

This page is used to open a service record after receiving a phone call. The functionality is similar to the main [SR form](/v1/docs/sr-form-introduction), but this page offers a simplified layout that makes opening a service record faster and simpler.

![SRPhonefilesNewphoneSRNewphoneSR.jpg](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/SRPhonefilesNewphoneSRNewphoneSR.jpg)

Fill out all the relevant fields on this page and click **OK/Apply** to create your new service record.

You can choose which fields appear on this page using the design form icon ![SharedimagesDesignFormIcon37.jpg](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/SharedimagesDesignFormIcon.jpg)on the upper menu bar. Go [here](/v1/docs/customize-customize-forms) for more information about customizing forms.