---
title: "Office 365"
slug: "office-365"
description: "The Office 365 integration allows you to sync SysAid with your Office 365 account.You can automatically log in to Sys aid whenever you are logged in to Office 365."
updated: 2026-04-13T18:22:06Z
published: 2026-04-13T18:22:06Z
canonical: "documentation.sysaid.com/office-365"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.sysaid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Office 365

The Office 365 integration allows you to sync SysAid with your Office 365 account, so you can automatically log in to SysAid whenever you are logged in to Office 365.

For this integration to work, you must be running SysAid 16.1.25 or higher.

Please note:

You cannot activate this integration if another single-sign-on integration has already been enabled for SysAid.

## Set up Office 365 integration in SysAid

The first step to enabling your Office 365 integration is configuring certain parameters from SysAid's Office 365 integration page. Speak to your account manager to ensure that Office 365 is added to your available integrations.

Please note:

Only an admin with [SysAid Administrator permissions](/v1/docs/edit-administrator#SysAidAdmin) can set up this integration.

## Configure Callback URL and Issuer in SysAid

To configure Office 365 parameters in SysAid:

1. Navigate to **Connect** > **My add-ons**.
2. Click the **gear icon** on **Office 365**.
3. In the **Office 365 Callback URL** field, enter *https://<SYSAID URL>/addons/office365/jsp/consume.jsp*. ![IntegrationOffice365parameters1.png](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/IntegrationOffice365parameters1.png)

## Generate the Federation Metadata URL

1. In [Azure](https://portal.azure.com/), under Azure services, choose **Microsoft Entra ID**.
2. From the left pane, select **App Registration**.
3. Click **New Registration**.
4. In the Name field, enter a name for the application (for example, "SysAid SSO Login").
5. Click **Register**.
6. On the left-hand menu, click **Manifest**.
7. At the top, switch to the **ADD Graph APP Manifest (New)** tab.
8. Search for the *homePageUrl* parameter. ![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/image-KQ94G35D.png)
9. Change the parameter to the callback URL you set in SysAid. Make sure it's enclosed with quotes. ![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/image-NRSOHF9M.png)
10. Click **Save**.
11. In the app view, select **Overview** > **Endpoints**. ![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/image-0AY3R3M6.png)
12. Copy the **Federation metadata document** URL.
13. Back in SysAid, paste the copied URL into the **Federation Metadata URL** field. ![IntegrationOffice365parameters2.png](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/IntegrationOffice365parameters2.png)
14. Click **Save Changes**.

## Fill in the App ID URI field and copy the Application ID

1. Click **X** to close the**Endpoints** screen.
2. On the left-hand menu, select **Authentication**.
3. Click **Add a platform**.
4. Click **Web**. ![IntegrationOffice365Web.png](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/IntegrationOffice365Web.png)
5. In the Redirect URI column, add your SysAid account URL.
6. Click **Configure**. ![IntegrationOffice365RedirectURL.png](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/IntegrationOffice365RedirectURL.png)
7. Click **Expose an API**.
8. Find the Add an Application ID URI and click **Set**.
9. Click **Save**.
10. Copy the string after *api://*. ![IntegrationOffice365ExposeAnAPI.png](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/IntegrationOffice365ExposeAnAPI.png)
11. Back in SysAid, paste the string in the **Office 365 issuer** field.
12. Click **Save Changes**.
13. Add an optional claim (this step is required when the 'Sync user based on email address' field in the integration setup page is set to **Y**):
  1. In Azure, from the side menu, click **Token configuration**.
  2. Click **Add optional claim**.
  3. In the Token Type area, select **SAML**.
  4. In the Claim column, select **email**.
  5. Click **Add**. ![IntegrationOffice365AddOptionalClaim.png](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/IntegrationOffice365AddOptionalClaim.png)
14. Click **Save**.

## Enable the integration

1. (Optional) If you want SysAid to create new users with their Office 365 IDs, enter "Y" in the Create New Users field.
2. (Optional) You can replace the domain of users who log into SysAid via Office 365 with any name you want in the Domain Mapping field. This allows you to sync users with their existing names in SysAid. To map domains, use the "=" character. You can map multiple domains by entering them in a comma-separated list. For example, "MyDomain= MyCompany.com, MyDomain2= MyCompany.com". If you want user names to contain the Office 365 domain, leave this field blank.
3. (Optional) If you want to use the **Azure Email Address** field as the **User Principal Name** instead of the Azure user name, enter "Y" in the **Sync user based on email address** field.
4. Click **Save Changes**.
5. Click the Activate Integration slider. ![IntegrationOffice365Slider.png](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/IntegrationOffice365Slider.png)

This completes the SysAid Office 365 integration!

When you access your SysAid login screen, you are routed to the Office 365 login screen. If you are logged into Office 365, you are automatically logged in to SysAid.

If you need to manually log in to SysAid to fix your Office 365 configuration:

- **For SysAid Spaces** use the following URL: *<SYSAID URL>/spaces/login?manual=true*
- **For SysAid Classic** use the following URL: *<SYSAID URL>/Login.jsp?manual=true*

For further assistance, please contact [SysAid Support](https://www.sysaid.com/support/contact).