---
title: "Notes Notifications"
slug: "notes-notifications"
updated: 2025-05-07T13:02:01Z
published: 2025-05-07T13:02:01Z
canonical: "documentation.sysaid.com/notes-notifications"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.sysaid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Notes Notifications

Notes with Notifications enabled trigger Notifications sent to the relevant User or Group when a note is created, edited, or deleted from the relevant service record.

Admins (either those responsible or the Assigned Admin) can enable **Notes are added**notifications for one or more Users or Groups — in the Self-Service Portal.

> [!NOTE]
> Please note:
> 
> Applies to Admins and Request Users (per configurations)

## Enable Notes Notifications

To enable **Notes are changed** notifications,:

- **In SysAid Spaces**: Go to **Settings**> **Service Desk**> **General Service Desk Customizations** and expand the user-type you'd like to modify notifications for.
- **In SysAid Classic**: Go to **Settings** > **Service Desk**> **General** and expand the user-type you'd like to modify notifications for.

![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/Screenshot%202024-01-01%20102943(1).png)

Decide which users receive Notifications when Notes are added, edited, or deleted

This is where you can define the criteria for the service record events that trigger notifications.

> [!NOTE]
> Notifying Request Users:
> 
> “Notes are changed” Notifications are only sent to end users if the Note is set to “External” (the “Share with Request User” toggle is enabled)

### Add Custom Notification Tags to Notes

Dynamic data (in the form of Tags) can be inserted Notifications -- based on the event that triggers the Notification (i.e. Status, Category, Title, Task Completion Progress).

Many of the notifications include tags in their default contents, but these are only a fraction of the tags that you have available to use.

For a list of Notification Tags that you can in use in Notes, see the [Custom Notification Forms](/spaces/docs/custom-notification-form) document.

Alternatively, you can enter the $ character and start typing the name of the field value you want to include, and a list of autocomplete options is displayed for you to click your desired option.

## Mention Users and Groups

You can use “@” and then type a user’s name to mention them in a note.

![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/Screenshot%202024-01-01%20103234(1).png)

This sends the mentioned person an email notification with the relevant service record data.

![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/image-Q8MPHWG6.png)

To view and edit the notification template:

1. Go to **Settings** > **Notifications** > **Notifications**.
2. Click on **Email to mentioned user**.
3. Edit the notification to fit your company's needs. To learn how to customize the notification, see [Custom Notification Form](/classic/docs/custom-notification-form).