---
title: "March 25,2025"
slug: "march-252025-1"
updated: 2025-03-26T13:57:07Z
published: 2025-03-26T13:57:07Z
canonical: "documentation.sysaid.com/march-252025-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.sysaid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# March 25,2025

## March 25, 2025

This month’s release brings powerful enhancements and key improvements across the platform.

We're excited to introduce AI Agents, intelligent automation tools that boost productivity through chat-based workflows. We've also added support for Answers with Images, making self-service even more intuitive. Plus, this release includes a significant number of bug fixes to ensure a smoother, more reliable experience.

**Latest versions:**

| Classic Build Number | 25.1.50-b2190 |
| --- | --- |
| Spaces ITSM Number | 25.12.1.46059 |

## **✨SysAid AI**

#### AI Agents have arrived! 🥳

AI Agents are now available in SysAid—intelligent automation tools that streamline workflows, respond to chat-based commands, and enhance productivity.

[Embedded content](https://player.vimeo.com/video/1068583427)

Learn how to set up and use AI Agents [**here**](https://documentation.sysaid.com/docs/prebuilt-ai-agents-overview).

#### **Answers with Images**

The AI End User Chatbot now delivers **visual answers**, enhancing support with relevant images—whether a screenshot for troubleshooting or a diagram for clarity. This game-changing feature makes self-service faster, more intuitive, and more engaging!

![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/Image Digest.png?sv=2026-02-06&spr=https&st=2026-10-26T12%3A56%3A24Z&se=2026-10-26T13%3A56%3A24Z&sr=c&sp=r&sig=9qEdp6ll3ardLvvhSM1LoXcm3d0TugP5fa8VfAO7IY4%3D)

To learn more, click [**here**](https://documentation.sysaid.com/docs/chat-with-the-ai-chatbot#answers-with-images).

## 🚀SysAid Spaces

#### Fulfill Action Items

When viewing a Request or Change type service records, the user will be taken directly to the next action item—no more searching through workflows.

![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/image (12).png?sv=2026-02-06&spr=https&st=2026-10-26T12%3A56%3A24Z&se=2026-10-26T13%3A56%3A24Z&sr=c&sp=r&sig=9qEdp6ll3ardLvvhSM1LoXcm3d0TugP5fa8VfAO7IY4%3D)

To learn more, click [**here**](https://documentation.sysaid.com/docs/fulfill-action-items#fulfill-action-items-via-the-service-record-page).

## **🐛Bug Fixes**

We've fixed the following bugs to ensure these features now work as expected:

- Bug #4337: The popup in the LDAP configuration screen does not close automatically
- Bug #7947: Categories do not change the template for Requests
- Bug #8193: Patch Management Policies links are not working
- Bug #8666: The Solution and Resolution fields break format after saving the service record
- Bug #8758: Newly created timers cannot be added in the service record view as columns
- Bug #9054: Dropdown fields do not change when editing Action items in the Self-Service Portal
- Bug #9961: Canned responses (Automatic texts) are duplicated if the SysAdmin belongs to multiple Groups
- Bug #10003: Visual issue when adding HTML text when sending a message from the service record causes the service record to break
- Bug #10271: Incorrect source in service records created from Chatbot in Spaces - API listed as source instead
- Bug #10437: Adding 'blank notes' to Action Items in the Classic view creates thousands of empty rows in the Notes field and causes the service record to break
- Bug #11251: Using a signature made in HTML format breaks the messages field in Journey
- Bug #12001: Converting an Incident to a Request loses data from the request template
- Bug #12015: Email signature and banner are not displayed in the Journey service records created from emails
- Bug #12088: Using a signature in Classic causes the alignment in Spaces to start from right to left
- Bug #12090: First-level categories do not load for some templates
- Bug #12132: Unable to preview ".JPG" images in the attachments
- Bug #12139: When two admins are working on the same ticket, the description sometimes disappears
- Bug #12323: HTML forms are affecting the UI
- Bug #12483: The ‘Description’ field format breaks after saving the service record
- Bug #12485: ‘Due Date’ and ‘Modify Time’ fields add an extra hour when saving