---
title: "June 15, 2025"
slug: "june-15-2025"
updated: 2025-06-16T15:22:47Z
published: 2025-06-16T15:22:47Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.sysaid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# June 15, 2025

This month’s release brings a fresh breeze of intelligence with several new AI Agents designed to make your workflows smoother than ever.

We’ve also done a serious round of spring cleaning, squashing bugs big and small to keep your experience fast, clean, and frustration-free.

**Latest versions:**

| Classic Build Number | 25.2.30-b46 |
| --- | --- |
| Spaces Build Number | 25.22.1.52844 |

## ☀️ New Features

#### New AI Agents

Explore the latest prebuilt AI Agents:

- Detect Problem from Incidents
- Create Problem with Related Incidents
- Add Note to Service Record
- Generate Wrap-up to SR
- Deep Research with Perplexity
- Microsoft 365 – Identify License Shortage

Explore the full list of prebuilt AI Agents [**here**](https://documentation.sysaid.com/docs/prebuilt-ai-agents-overview).

## 🐛 Bug Fixes

The following bugs have been fixed, and the related features are working correctly:

- Bug #4578: Email notifications routed to the Admin Group are being sent to disabled admins
- Bug #5726: While using ‘Guest’ mode, choosing a service record category changes the email address field to the user name
- Bug #8023: Can't download database backups via static link
- Bug #8089: Admin without permission is able to change the company name
- Bug #8759: The "Switch to List View" option in the Knowledge Base isn’t working
- Bug #8211: The apostrophe breaks the report if present anywhere in the category fields
- Bug #9645: Request Users do not receive automatic notification for notes
- Bug #9709: Details in PDF attached to Workflow notifications not displaying for custom fields
- Bug #10172: Unable to delete certain "default" (e.g., urgency, priority) List Entries due to hidden template records
- Bug #10237: Setting request tabs as “non-visible” in Classic doesn't reflect in Spaces
- Bug #10963: Can’t change the system default priority set for a new service record
- Bug #11764: Custom field title changes are not applied after updating them in the translation file
- Bug #11518: Complex workflows either slow or break the Journey (Part 1)
- Bug #11969: Unable to use the Related Items' search box
- Bug #12157: “Layout” tab of the custom reports is stretched
- Bug #12567: Email rules don't update the description
- Bug #12649: Service record status is not translated when sending a notification using tags like ${StatusNotification} and ${ActionNotification}
- Bug #12742: Canned Messages incorrectly positioned below signature
- Bug #12727: Outlook signature causing a description change
- Bug #12769: Escalation rules that should change the SLA don't work when the service record is opened from within the Spaces Service Desk or the Self-Service Portal
- Bug #12904: Text added to “Instructions” field randomly appears on other templates
- Bug #13211: Description rich text causes the page in Spaces to get stuck
- Bug #13226: Cannot service record that was first set as “Request” type and then changed to a different type
- Bug #13238: Classic top bar disappears when duplicating a tab
- Bug #13418: Cannot modify Assigned Admin/Admin Group from within the service record
- Bug #13559: Reassigning service records from a filtered view shows the wrong group in the queue
- Bug #13560: Redirection from a link to a service record when using SSO
- Bug #13647: Issue populating Description field
- Bug #13732: Workflow Designer breaks after the "Apply & Sync to Spaces" option is used
- Bug #13822: Unable to make the Priority field editable (currently view-only)
- Bug #13849: Admins with visibility permissions restrictions could not see attachments added to service records created by them or their Group
- Bug #13854: Advanced filters for Service Record Type not working – Filters Ignored or return no results
- Bug #13980: Scheduled escalation rules run on the default Operating Time instead of the Agreement's Operating Time.
- Bug #15485: AI categorization suggests deleted categories