--- title: "July 8, 2026" slug: "july-8-2026" updated: 2026-07-09T09:33:51Z published: 2026-07-09T09:33:51Z canonical: "documentation.sysaid.com/july-8-2026" --- > ## Documentation Index > Fetch the complete documentation index at: https://documentation.sysaid.com/llms.txt > Use this file to discover all available pages before exploring further. # July 8, 2026 This release brings a smarter way to spot shadow SaaS spend, an updated look for SysAid Spaces, and a simple way to keep your top-priority service records on top. Read on for what’s new, what’s improved, and the customer-reported issues we’ve closed since mid-May. | Latest version | 25.4.50 b10397 | | --- | --- | > [!NOTE] > Please note: > > All the new features and feature enhancements are for SysAid Spaces. ## ☀️ New features ### Application discovery via browser extension Most SaaS spend leakage sits in apps IT doesn’t know exist: the AI tools, freemium apps, and departmental purchases that never touch Entra ID. Browser Extension Application Discovery in License Manager Advanced detects every web app opened in Chrome and Edge (142 apps across 10 categories, including AI, BI, CRM, IT/Security, and Productivity), tracks who’s using it and how often, and adds it straight to your License Manager inventory. Personal and common email domains are filtered out to keep the data clean. ![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/image-VA5VY9TB.png) To learn more, click [**here**](https://documentation.sysaid.com/docs/application-discovery-overview#sysaid-browser-extension). ### Prioritize service records with weight Add weight to service records to help with prioritization. Click a button to view the Weights column in the Service Desk queue and move the highest-priority service records to the top. In-line editing lets you update weights directly in the queue, and the field is also visible on the Service Record itself, where it can be edited too. Weight changes now appear in the service record history and Journey, and weighted rows highlight automatically whenever the feature is enabled. ![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/2026-06-18_12-42-35 (1).gif?sv=2026-02-06&spr=https&st=2026-07-08T06%3A51%3A42Z&se=2026-07-08T07%3A06%3A42Z&sr=c&sp=r&sig=FdzgiLmv0%2FAPq7lWquBXtLE8jDByg6pIRMHe%2BirhMkI%3D) To learn more, click [**here**](https://documentation.sysaid.com/docs/setting-up-service-record-weight-in-spaces). ## 🤓 Feature enhancements ### The AI Agent Center is available to everyone in your team Now all the Service Desk team members can explore a centralized catalog of specialized AI agents across areas like security, asset management, access control, and more with the new AI Agent Center. They can easily test capabilities and gain visibility into all AI actions available to them in SysAid. ![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/2026-04-12_12-54-36 (1).gif) To learn more, click [**here**](https://documentation.sysaid.com/docs/ai-agent-center-overview). ### A cleaner, modernized SysAid Spaces experience SysAid Spaces is getting a modernized look and feel, with redesigned navigation and updated page layouts across grids, lists, settings, and more. You get a cleaner, more consistent experience with easier access to key actions, more logical page layouts, and updated visuals throughout, and all existing functionality remains available. Rollout is underway in phases, with full completion targeted for mid-August. *Demo video:* [***watch here***](https://vimeo.com/1205780303?share=copy&fl=sv&fe=ci) To learn more, click [**here**](https://documentation.sysaid.com/docs/sysaid-spaces-modernization-hub-md). ## 🐛 Bug fixes The following bugs have been fixed, and the related features are working correctly: | Bug number | Description | Status | | --- | --- | --- | | 7184 | Duplicating a template did not duplicate its workflow | ✅ Fixed | | 24010 | Power BI could run out of memory when reading extremely large text fields | ✅ Fixed | | 24210 | Group-restricted categories couldn’t be selected in the Escalation Rule Query Builder | ✅ Fixed | | 24232 | The Incident Submission Form used the template name instead of the configured title | ✅ Fixed | | 25031 | 504 Gateway Timeout occurred when updating templates under specific conditions | ✅ Fixed | | 25626 | Chatbot conversations were not recorded in the service record Journey | ✅ Fixed | | 25629 | AI Agents did not function correctly for non-Full Admin users | ✅ Fixed | | 25713 | Potential security concern related to the Copilot integration. FLAG: confirm public wording with Security/Legal before publishing | ✅ Fixed | | 26256 | Jira integration auto-closure of service records showed a duplicate closure notification in the Journey | ✅ Fixed | | 26372 | The After Save trigger on service record forms in Spaces ran multiple times for a single edit | ✅ Fixed | | 26526 | Admins received requester notifications when a user’s email address was used as their username | ✅ Fixed | | 26612 | CMDB was slow when saving a CI | ✅ Fixed | | 27081 | Removing a member from a group’s Members tab deleted the entire group | ✅ Fixed |