---
title: "July 10, 2025"
slug: "july-10-2025"
updated: 2025-07-10T11:16:48Z
published: 2025-07-10T11:16:48Z
canonical: "documentation.sysaid.com/july-10-2025"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.sysaid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# July 10, 2025

This month introduces new AI Agents to help with tasks like managing Outlook Calendar events. We’ve also made several enhancements, including more flexibility with category-driven templates and an updated Copilot dashboard. On top of that, we’ve resolved some annoying bugs to improve our system across the board.

Latest versions:

| Classic Build Number | 25.2.50-b3437 |
| --- | --- |
| **Spaces Build Number** | **25.26.1.55809** |

## ☀️ New Features

#### New AI agents

Managing your calendar just became a little easier with our new [Microsoft Outlook Calendar AI Connection](https://documentation.sysaid.com/docs/connecting-microsoft-outlook-graph-api-to-the-sysaid-ai-agent-builder) and subsequent prebuilt AI agents:

- Outlook Calendar - Create Meeting
- Outlook Calendar - Update Meeting
- Outlook Calendar - Delete Meeting

Explore the full list of prebuilt AI Agents [**here**](https://documentation.sysaid.com/docs/prebuilt-ai-agents-overview).

#### Monitoring AI Agents

Track every AI agent, review who triggered what, where it ran, and if it succeeded. Spot issues and verify results instantly at a glance.

![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/july-10-2025-image-ng8qcdst.png?sv=2026-02-06&spr=https&st=2026-10-14T05%3A15%3A58Z&se=2026-10-14T06%3A15%3A58Z&sr=c&sp=r&sig=fHHghNDRZjIJnF%2Fj1gND1z%2FG0xr2G7JIj7Z5BjKSa7U%3D)

To learn more, click [**here**](https://documentation.sysaid.com/docs/prebuilt-ai-agents-overview?highlight=agent%20monitoring#monitoring-ai-agents).

## 🤓 Feature Enhancements

#### Category driven templates upgrade [Spaces only]

We’ve added the option to allow Admins to manually change the service record templates when using category driven templates. This lets you handle unique cases without breaking the predefined category-template relationship.

![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/july-10-2025-image-qjelit8j.gif?sv=2026-02-06&spr=https&st=2026-10-14T05%3A15%3A58Z&se=2026-10-14T06%3A15%3A58Z&sr=c&sp=r&sig=fHHghNDRZjIJnF%2Fj1gND1z%2FG0xr2G7JIj7Z5BjKSa7U%3D)

To learn more, click [**here**](https://documentation.sysaid.com/docs/template-list#category-driven-templates).

#### Updated Copilot dashboard

The SysAid Copilot Usage Dashboard provides a powerful window into how an AI-driven workspace is transforming IT service management. Designed to help measure the adoption, performance, and efficiency of SysAid's AI capabilities.

![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/2025-06-22_19-15-10.gif?sv=2026-02-06&spr=https&st=2026-10-14T05%3A15%3A58Z&se=2026-10-14T06%3A15%3A58Z&sr=c&sp=r&sig=fHHghNDRZjIJnF%2Fj1gND1z%2FG0xr2G7JIj7Z5BjKSa7U%3D)

To learn more, click [**here**](https://documentation.sysaid.com/docs/sysaid-copilot-usage-dashboard-overview).

## 🐛 Bug Fixes

The following bugs have been fixed, and the related features are working correctly:

- Bug #8787: Unregistered users (guests) are shown as blank in the service record
- Bug #9035: Some notifications are not sent when you change the status of service records.
- Bug #11895: Issues dragging and dropping fields in Template Editor
- Bug #11969: Unable to use the Related Items' search box
- #bug #12495: When clicking on Approve/Deny/Complete via a message link in the Journey tab when no one is assigned to the Action Item, you get a "Not found" message
- Bug #15289: The Agreement, Company, and Department fields don't appear in the service record form in SysAid Spaces
- Bug #15414: Service records created in SysAid Classic via Copilot/AI Chatbot don’t get routed correctly
- Bug #15473: "User name display method" does not apply to the service record queue
- Bug #15713: Getting errors while trying to open a service record using Copilot via MS Teams
- Bug #15729: Email integration service record displays 'N/A' then 'TO_BE_DETERMINED' for incomplete category values in SysAid Classic
- Bug #16091: Deleted templates can be found when searching the Self-Service Portal
- Bug #16392: In the Self-Service Portal, the 'Complete' action doesn't work when notes are added to an Action Item that is set up to populate service record data