A new year brings renewed momentum, and this release kicks things off with powerful updates designed to help you work smarter from day one. From new AI capabilities that take everyday IT actions off your plate, to smarter ways of connecting your knowledge and fine-tuning AI performance, this update is all about starting the year with clarity, control, and confidence. We’ve also included key enhancements and fixes to keep everything running smoothly as you head into the months ahead.
Latest versions:
Classic Build Number | 25.4.50 b6948 |
Spaces Build Number | 26.3.1.85466 |
☀️ New features
Brand new Microsoft 365 perbuilt AI agents
From onboarding and offboarding to MFA resets, license management, and self-service security updates, these AI agents handle common IT actions for you. New AI agents are added regularly, and are now ready to use in your Agent Chatbot, with the latest including:
Microsoft 365 - MFA Reset & Force Re-registration
Microsoft 365 - License Subscription Manager
Microsoft 365 - Provision Account
Microsoft 365 - Deprovision Account
Self-Service - Microsoft 365 - Update Security Info
To learn more, click here.
Connecting Confluence as a dataset
Connecting Confluence to SysAid allows you to turn your existing knowledge base into a trusted data source for the AI Chatbot. By creating a Confluence dataset, the chatbot can use your organization’s articles, guides, and internal documentation to provide accurate, context-aware responses to user questions.
To learn more, click here
🤓 Feature enhancements
Upgraded Monitor & Fine-tune page
The enhanced Monitor & Fine-Tune screen gives AI admins an immediate, actionable view of what needs attention. The new Flagged and Guardrails Violations views surface low-quality responses and out-of-scope or restricted queries, making it easy to pinpoint gaps in the chatbot’s data pool and refine guardrails. Combined with a new CSV export capability, the new experience makes it easier to monitor, prioritize, and continuously improve AI quality.
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To learn more, click here.
🐛 Bug fixes
The following bugs have been fixed, and the related features are working correctly:
Bug number | Description | Status |
|---|---|---|
20219 | License Manager renewal reminder email displays raw HTML in Outlook | |
20528 | Service record assigned group changes unexpectedly when a deactivated action item updates service record fields | |
21025 | Top Bar doesn’t load when accessing the service record list from the dashboard with Office 365 SSO enabled | |
21253 | Workato "Let's Go" button sporadically unresponsive in Connect | |
21399 | Merging service records in Spaces opened via email doesn't pull attachments from the merged service record | |
22405 | Data population within workflows no longer works in certain conditions |