---
title: "Analytics Overview"
slug: "introduction"
description: "In this Introduction you will get a complete overview of SysAid's many tools through various dashboards and reports."
updated: 2026-02-15T11:48:45Z
published: 2026-02-15T11:48:56Z
canonical: "documentation.sysaid.com/introduction"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.sysaid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Analytics Overview

Analytics contains many tools that provide you with an overview of SysAid through various dashboards and reports. Following is a brief description of each sub menu and what it offers.

[**Admin Portal**](/v1/docs/admin-portal) Administrators can see who is logged in, how many service records are assigned to themselves, asset information, and more.

[**Dashboard**](/v1/docs/dashboard) Access to real-time charts and graphs for a visual overview of SysAid.

[**Matrix**](/v1/docs/matrix) Easily see the distribution of service records, whether by status, administrator, urgency, or any other variable.

[**Reports**](/v1/docs/reports) Run reports to evaluate the performance of your help desk, track inventories, measure the progress of your various tasks and projects, and more.

[**IT Benchmarks**](/v1/docs/it-benchmarks) View your helpdesk's performance in a global IT context.

[**Animated Summary**](/v1/docs/animated-summary) Create a fun animated video summary that displays basic IT statistics over a given period of time.

[**BI Analytics**](/v1/docs/bi-analytics) Use the Qlik Sense platform in your SysAid installation to perform an analysis that allows you to identify trends and outliers in your organization by asking pointed questions in a structured manner.

[**Service Management**](/v1/docs/slaslm-guide) Monitor your helpdesk performance vs. your SLAs.

For more information, open the **Documenation** for any of the individual analytics tools.

![AnalyticsintrofilesAnalyticsUpdated.jpg](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/AnalyticsintrofilesAnalyticsUpdated.jpg?sv=2026-02-06&spr=https&st=2026-10-27T16%3A54%3A10Z&se=2026-10-27T17%3A54%3A10Z&sr=c&sp=r&sig=uscLvk7UA5vDSTE8rwR59HcABwTjjD8A8X1lMUAnqnI%3D)