---
title: "Incident Submission Form"
slug: "incident-submission-form"
description: "SysAid allows you to customize the Self-Service Portal Submit Incident form.You can create multiple versions of the form that end users can select depending upon the type of incident to be submitted."
tags: ["SysAid Classic", "SysAid Spaces"]
updated: 2026-05-25T14:03:41Z
published: 2026-05-25T14:03:41Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.sysaid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Incident Submission Form

SysAid allows you to customize the Self-Service Portal Submit Incident form. This allows you to tailor the Submit Incident form depending on the nature of the incident to be submitted. You can create one form for every [subtype](/v1/docs/sub-types) you create.

> [!NOTE]
> Please note:
> 
> Service record subtypes are only avilable for customers using SysAid Classic. There are no subtypes in SysAid Spaces.

**Customizing the Submit Incident form**

![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/AdminIncident.png)

#### Create forms for the End User Submit Incident page

You can create multiple versions of the End User Submit Incident form that end users can select depending upon the type of incident to be submitted. Each version of the form displays its own fields. For each form that you want, you must create an incident sub type. Create incident sub types from **Settings > Service Desk > Sub Types**. Once you've created the sub types you need, customize them from this page.* *Customization made here affects the Submit Incident form on the Self-Service Portal. To customize the admin Incident form, go to **Settings > Service Desk > Sub Types**.

**To customize the Submit Incident form**

1. Click **Design Form** in the top right of the form. This opens the [Design Form](/v1/docs/customize-forms) page.
2. Select the sub type to customize. ![CustomizeSubmitSRfilesCustomizeincidentformforendusersCustomizeincidentformforendusers.jpg](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/CustomizeSubmitSRfilesCustomizeincidentformforendusersCustomizeincidentformforendusers.jpg)
3. Choose the fields you would like to have on the Submit Incident form for the selected sub type and click **Save**. This closes the Design Form page and updates the selected sub type.
4. Go to **Settings > Service Desk Templates > Incident Templates** and create at least one template for every sub type you've customized. Full instructions for creating incident templates can be found [here](/v1/docs/incident-templates).

When your end users submit incidents from the Self-Service Portal, they select one of the templates you've created. The appropriate Submit form is then loaded automatically, with exactly the fields you've selected.

Templates are also loaded automatically after the end user selects a category for the incident. More information about category linked templates can be found [here](/v1/docs/categories).