---
title: "Use Hybrid Features"
slug: "hybrid-features"
updated: 2025-04-09T11:56:09Z
published: 2025-04-09T11:56:09Z
canonical: "documentation.sysaid.com/hybrid-features"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.sysaid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Use Hybrid Features

Using Spaces in Hybrid Mode means temporarily opening the Queue overlay or Service Record overlay in Spaces so that you can use the features that aren’t yet available in Spaces.

This article lists the features not yet supported in Spaces, and when to access them by using the Queue or Service Record Classic overlays.

Learn which Spaces features you can use in Hybrid Mode so you don’t miss out on any Service Desk capabilities.

> [!NOTE]
> **Requirements:**
> 
> Spaces activated and enabled.

## Hybrid Queue Features

Once you’ve opened the Classic Queue overlay, you can perform the actions listed and shown below:

![updated queue overlay](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/updated%20queue%20overlay.gif)

### Service Record Export

![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/hybrid export.gif)

Learn how to [export Service Records from the](https://documentation.sysaid.com/docs/export-sr)Hybrid Queue.

### Service Record Weight

![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/assign sr weight.gif)

Learn how to [assign a Weight](https://documentation.sysaid.com/docs/assign-service-record-weight?highlight=weight) (Field) to a Service Record.

### Advanced Filters

![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/advanced filter.gif)

Learn how to [create Advanced Filters](https://documentation.sysaid.com/docs/advanced-filters) using the Classic Queue overlay.

## Hybrid Service Record Features

![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/image(230).png)

Once you’ve opened the Classic Service Record overlay, you can perform the actions listed and shown below:

### Additional Field Support

![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/create cust field spaces.gif)

Learn how to [create additional types of Custom Fields](https://documentation.sysaid.com/docs/custom-fields) in Spaces.

### Customized Printouts

![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/customized printout.jpg)

Learn how to [create a Custom Printout](https://documentation.sysaid.com/docs/print-service-records#create-custom-printout) (.xls file format) of a Service Record in Spaces.

## Hybrid Template Features

### Service Record Template Syncing

An **Apply & Sync to Spaces** button in the Classic interface allows manually syncing a Service Record Template to Spaces. This ensures that templates created or modified in Classic are available in Spaces, maintaining consistency across both platforms.

You’ll see the option to sync a template once you make a change to it.

![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/2025-04-09_14-54-58.gif)