---
title: "End User Access to the AI Chatbot"
slug: "grant-ai-chatbot-access-to-end-users"
updated: 2025-12-15T13:57:05Z
published: 2025-12-15T13:57:05Z
canonical: "documentation.sysaid.com/grant-ai-chatbot-access-to-end-users"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.sysaid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# End User Access to the AI Chatbot

Add the AI Chatbot Service Catalog Item to your End Users’ Self-Service Portal to make sure their AI Chatbot is easily accessible each time they log in.

> [!NOTE]
> **Requirements":**
> 
> - SysAid Copilot license
> - AI Admin permissions

![ai chatbot service catalog(1)](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/ai%20chatbot%20service%20catalog(1).gif?sv=2026-02-06&spr=https&st=2026-10-14T13%3A04%3A06Z&se=2026-10-14T14%3A04%3A06Z&sr=c&sp=r&sig=PMghIzvdepzKwE2zSq1%2F1XdmaVdMJOeh29LaHBpiCXI%3D)

End Users access the AI Chatbot when Admins grant them permission (AI Chatbot visibility) via the Self-Service Portal Settings.

Enabling this permission requires the AI Admin to grant its organization’s End User(s) with “Visibility” to the Self-Service Portal’s AI Chatbot Service Catalog Item.

To configure the Visibility permission, navigate to the Admin Portal Settings > Self-Service Portal > Service Catalog Item > AI Chatbot > Visibility, and specify the User Groups and Organizations to include.