Add the AI Chatbot Service Catalog Item to your End Users’ Self-Service Portal to make sure their AI Chatbot is easily accessible each time they log in.
Requirements":
SysAid Copilot license
AI Admin permissions
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End Users access the AI Chatbot when Admins grant them permission (AI Chatbot visibility) via the Self-Service Portal Settings.
Enabling this permission requires the AI Admin to grant its organization’s End User(s) with “Visibility” to the Self-Service Portal’s AI Chatbot Service Catalog Item.
To configure the Visibility permission, navigate to the Admin Portal Settings > Self-Service Portal > Service Catalog Item > AI Chatbot > Visibility, and specify the User Groups and Organizations to include.