End User access to AI Chatbot
    • 04 Jun 2024
    • PDF

    End User access to AI Chatbot

    • PDF

    Article summary

    Add the AI Chatbot Service Catalog Item to your End Users’ Self-Service Portal, to make sure their AI Chatbot is easily accessible each time they log in.


    • SysAid Copilot license

    • AI Admin permissions

    ai chatbot service catalog(1)

    End Users access the AI Chatbot when Admins grant them permission (AI Chatbot visibility) via the Self-Service Portal Settings.

    Enabling this permission requires the AI Admin to grant its organization’s End User(s) with “Visibility” to the Self-Service Portal’s AI Chatbot Service Catalog Item.

    To configure the Visibility permission, navigate to the Admin Portal Settings > Self-Service Portal > Service Catalog Item > AI Chatbot > Visibility, and specify the User Groups and Organizations to include.