End User access to AI Chatbot

  • Updated on Jun 4, 2024
  • Published on Mar 31, 2024
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Add the AI Chatbot Service Catalog Item to your End Users’ Self-Service Portal, to make sure their AI Chatbot is easily accessible each time they log in.



Requirements

  • SysAid Copilot license

  • AI Admin permissions

ai chatbot service catalog(1)

End Users access the AI Chatbot when Admins grant them permission (AI Chatbot visibility) via the Self-Service Portal Settings.

Enabling this permission requires the AI Admin to grant its organization’s End User(s) with “Visibility” to the Self-Service Portal’s AI Chatbot Service Catalog Item.

To configure the Visibility permission, navigate to the Admin Portal Settings > Self-Service Portal > Service Catalog Item > AI Chatbot > Visibility, and specify the User Groups and Organizations to include.